Brady Corporation

Program Manager

Brady Corporation • $95K — $115K *
Charlotte, NC 28269In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in customer success or account management.
  • Strong understanding of enterprise mobility solutions and technologies.
  • Proven track record in onboarding and training large accounts.
  • Excellent communication and relationship-building skills.
  • Ability to manage escalations and conflict resolution effectively.

Responsibilities

  • Lead onboarding processes for key enterprise mobility clients.
  • Develop tailored customer onboarding plans based on specific goals.
  • Build and maintain strong relationships with key stakeholders.
  • Proactively manage escalations and coordinate internal resources for resolution.
  • Conduct regular business reviews to assess customer satisfaction and usage.
  • Advocate for customer needs to influence product development decisions.
  • Create and deliver training materials to enhance customer usage of products.

Benefits

  • Opportunity to work with large enterprise accounts.
  • Access to continuous professional development and training resources.
  • Collaborative work environment across multiple teams.
  • Chance to play a key role in enhancing customer satisfaction and product success.
Full Job Description
As a Program Manager here at Brady Corp, you will play a crucial role in guiding and managing engineering programs.

The Customer Success Manager (CSM) for Key Accounts and Enterprise Mobility will be instrumental in ensuring the success of our largest customers. This role involves managing the onboarding process, providing ongoing support, and effectively handling escalations to ensure that our enterprise mobility solutions align with client expectations and business objectives. The CSM will act as a trusted advisor, advocating for customers while driving their adoption and satisfaction with our products and services.

  • Onboarding Key Accounts
  • Lead the onboarding process for key enterprise mobility customers, ensuring that they are equipped and trained to leverage the full capabilities of our solutions.
  • Develop and implement customized onboarding plans that align with specific customer goals and timelines.
  • Customer Support and Relationship Management
  • Build and maintain strong relationships with key stakeholders within key accounts, ensuring ongoing engagement and satisfaction.
  • Regularly communicate with customers to understand their needs, gather feedback, and provide tailored solutions.
  • Escalation Management
  • Serve as the primary point of contact for escalated issues, coordinating with internal teams to address and resolve customer concerns promptly.
  • Proactively identify potential problems and risks, developing strategies to mitigate issues before they escalate.
  • Account Review and Optimization
  • Conduct regular business reviews with customers to assess satisfaction, usage, and alignment with goals, providing actionable recommendations for optimization.
  • Monitor customer health metrics to highlight areas of opportunity for improved user engagement and feature utilization.
  • Customer Advocacy and Insights
  • Advocate for customer needs within the organization, working closely with product development and marketing to ensure that customer feedback informs product enhancements.
  • Provide insights and reporting on customer usage trends, satisfaction levels, and needs to drive strategic decisions.
  • Training and Resources
  • Develop and deliver training and resources to customers, enabling them to maximize their investment and enhance their operational efficiency.
  • Create documentation and self-help resources to empower customers with the tools to succeed.
  • Collaboration Across Teams
  • Collaborate with sales, support, and product teams to align customer success initiatives with broader company objectives.
  • Participate in cross-functional projects to enhance customer experience and team efficiency.

About Brady Corporation

Brady Corporation is a global manufacturer and marketer of identification and safety solutions. The company's products include labels, signs, safety devices, and software used in a variety of industries, including aerospace, electronics, and healthcare. Brady Corporation was founded in 1914 and is headquartered in Milwaukee, Wisconsin. The company has operations in North America, Europe, and Asia.
Learn more about Brady Corporation
Size
5,700 employees
Market Cap
$2.3 billion
Industry
Manufacturing & Automotive
Net Income
$105.6 million
Founded
1914
5 Year Trend
+3.2%
Revenue
$1 billion
NASDAQ
BRC
* Ladders Estimates

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