GENERAL OVERVIEW

We are seeking an experienced Program Manager to join our AI Platforms and Services (AIPS) team and lead our growing portfolio of enterprise AI initiatives. The AIPS team is a critical enabler of AI-driven innovation at Highmark Health, functioning as an internal service provider to deliver cutting-edge AI infrastructure, standards and solutions. We are revolutionizing how our organization leverages AI, and our team culture is highly collaborative, innovative, and results-oriented, valuing continuous learning and open communication.

In this role, you will be instrumental in translating strategic goals into successful program delivery, driving the definition, implementation, and execution of complex, interdependent AI programs. While you will not have formal HR supervisory duties, you will act as a key program leader, providing crucial oversight, mentorship, and coaching to our existing team of project managers to foster a culture of excellence. You will establish a program-level reporting framework to provide transparent updates to leadership, develop a master schedule to actively manage cross-project dependencies, and define clear escalation pathways to resolve roadblocks and ensure on-time delivery across multiple teams. Join us and help build the future of AI at Highmark Health!

ESSENTIAL RESPONSIBILITIES

• Work with management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined corporate program. Lead project managers and work group leaders in the development and maintenance of comprehensive plans for a defined corporate program.
• Organize, direct and coordinate cross-functional activities to focus corporate resources on the successful delivery and implementation of the desired results for a defined corporate program and/or strategic initiative.
• Work with the executive sponsor of a corporate program (VP or higher), and other management as required to achieve the objectives of a defined corporate program. Acquire detailed understanding of the business objectives for an assigned area.
• Monitor and evaluate the progress, alignment and financial "health" of a cross-functional group of projects and related activities which together, constitutes a defined corporate program. Direct corrective action as needed to maintain the viability of the program. If required - Report to the executive team/sponsor/steering committee on the progress, business impacts and strategies around the program(s).
• Assess risks that might jeopardize successful achievement of the desired results of a program, develop risk mitigation strategies and tactics, and implement risk mitigation plans.
• As needed - Partners with procurement to develop and execute strategies related to the service/asset contracts.
• As needed - Manages the vendor to the responsibilities outlined in the contract and statement of work.
• Other duties as assigned or requested.

EDUCATION
Minimum

• High School Diploma / GED

Substitutions

• None

Preferred

• Master's Degree (MBA or MS) in Computer Science, Engineering, Information Technology, or a related technology/management field.

EXPERIENCE

Minimum

• 7 -10 years of work experience in project management or
• 7-10 years of work experience delivering business solutions using information technology

Preferred

• Strong background in driving delivery across matrixed teams and navigating escalation pathways to resolve technical and organizational roadblocks.

• Proven track record of mentoring, coaching, and providing day-to-day delivery oversight to project managers.

• Deep experience establishing program-level reporting frameworks and managing complex cross-project interdependencies.

• Demonstrated experience managing complex programs specifically within AI, Machine Learning, or data-driven technology platforms.

LICENSES/CERTIFICATIONS

Required

• None

Preferred

• PgMP (Program Management Professional) Certification

SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees?

No

WORK ENVIRONMENT
Is Travel Required?
Yes

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

Note: Job duties and responsibilities support separation of duties across multiple users

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:
$94,200.00

Pay Range Maximum:
$151,000.00

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.