Program Manager

AAFES

$90K — $120K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Five to seven years of experience in project management and leadership, particularly within IT projects.
  • Project Management Professional (PMP) certification is mandatory.
  • Bachelor's degree preferred, ideally in Business Administration.
  • Experience managing large-scale, cross-functional enterprise programs with multiple interdependencies.
  • Strong financial management skills, including budgeting and forecasting.
  • Proficient in enterprise project management tools like Microsoft Project and Jira.

Responsibilities

  • Oversee the development and execution of project plans to achieve strategic objectives.
  • Manage stakeholder communications and report on status, risks, and issues.
  • Ensure compliance with quality, scope, schedule, and budget targets at the program level.
  • Track and manage changes across the program, analyzing delivery and performance.
  • Provide vendor management by overseeing procurement activities and contractual agreements.
  • Facilitate executive steering committees and governance reviews for informed decision-making.

Benefits

  • Collaborative and dynamic work environment focused on achieving strategic business outcomes.
  • Opportunities to lead and influence large-scale projects across various business units.
  • Engagement with executive sponsors and diverse stakeholders to shape project outcomes.
  • Access to advanced project management tools and methodologies for professional growth.
Full Job Description
Responsible for the management of project/program goals and drives teams to achieve customers business outcomes by providing guidance and managing issues, risks, decisions and action items.

Additional Qualifications/Requirements

  • ONSITE WORK LOCATION ONLY
  • PCS Not Authorized/LSP Not Authorized
  • Proven success leading large-scale, cross-functional enterprise programs consisting of multiple interdependent projects, workstreams, and business units.
  • Strong understanding of Enterprise Project Management Office (EPMO) governance, stage-gate methodologies, portfolio management, and project delivery best practices.
  • Demonstrated ability to develop and manage integrated program plans, coordinate cross-project dependencies, and resolve competing priorities across multiple teams.
  • Skilled at building relationships and influencing executive sponsors, business leaders, technology teams, and external vendors to achieve strategic business outcomes.
  • Proven ability to identify, assess, and proactively manage program-level risks, issues, assumptions, dependencies, and organizational change impacts.
  • Ability to facilitate executive steering committees, governance reviews, and leadership presentations that drive informed decisions and program alignment.
  • Strong financial acumen, including budget development, forecasting, capital and operating expense management, benefits realization, and financial performance reporting.
  • Knowledge of vendor management practices, including Statement of Work (SOW) development, contract oversight, procurement coordination, and vendor performance management.
  • Demonstrated success coordinating efforts across Business Systems Analysts, Solution Architects, Product Owners, Technical Leads, and business stakeholders to deliver complex business and technology initiatives.
  • Excellent analytical, problem-solving, negotiation, and executive communication skills with the ability to navigate ambiguity and drive consensus across diverse stakeholder groups.
  • Ability to manage multiple strategic priorities simultaneously while maintaining alignment with organizational objectives, timelines, budgets, and expected business benefits.
  • Proficiency with enterprise project and portfolio management tools such as Microsoft Project Online, Microsoft Project, Jira, Confluence, or similar platforms.


Job Qualifications

Six years of experience as a project lead or project manager is required. Experience in IT projects and system enhancements are preferred. Project Management Professional (PMP) certification required. One year of experience at the pay band 4-2/4-3 level or equivalent industry experience is required.

Or

Bachelor's degree and four years of experience as a project lead or project manager is required. Experience in IT projects and system enhancements are preferred. Project Management Professional (PMP) certification required. One year of experience at the pay band 4-2/4-3 level or equivalent industry experience is required.

Degree (one of):
  • BACHELORS DEGREE - Preferred

  • Major/Minor (one of):
  • BUSINESS ADMINISTRATION - Preferred

  • Certificate/License (one of):
  • PROJECT MGMT PROFESSIONAL CERT - Required


  • Major Duties

    Provides oversight and guidance in the development, execution and maintenance of projects, resources, assets and strategic objectives within a program. Accountable for scope, quality, schedule and cost management at a program level.
    Manages stakeholder communications. Reports status at the program level, including interdependencies, risks and issues.
    Maintains change management across the program, responsible for tracking and analyzing delivery across the entire program. Ensures completions of all program related documents and artifacts.
    Provides vendor management and oversight to procurement actions (e.g. Statement of Work development, Purchase Order review)
    Performs other duties as assigned.

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