Nordstrom is looking for a Program Manager 1 to join the Talent Management & Learning Operations team within HR. This role leads program management for learning operations across TM&L covering catalog oversight, driving LMS and content governance, and contributing to operational improvement across the function. You'll work across HR, business stakeholders, and cross-functional partners to lead small to moderately complex initiatives that span learning operations, talent management systems, and the broader TM&L organization. The ideal candidate is a strategic executor who operates effectively and brings knowledge of learning and talent management concepts, technology and operations to a function that is evolving. This role reports to the Sr. Manager of Program Management, Talent Management & Learning Operations.

A day in the life…

• Own the program management layer for learning operations — managing dependencies and sequencing across simultaneous workstreams, maintaining visibility into owners and timelines, surfacing conflicts, and driving initiatives to on-time, on-quality delivery

• Own project management end-to-end for assigned TM&L projects, driving scope, plans, stakeholder alignment, and on-time delivery across learning operations, talent management, and broader TM&L priorities

• Own learning catalog oversight, including product usage, content curation, category and skills-tagging standards, and quality — identifying underutilization or performance issues as needed

• Own the LMS governance framework; overseeing system audits, gathering and documenting requirements for system enhancements, managing planning and testing cycles

• Perform LMS administration, including course setup, deployment support, escalation support and troubleshooting for learning and certification programs, and other administration efforts as needed

• Contribute to continuous operational improvement across TM&L by developing processes, tools, and templates that streamline how work gets done, drive consistency, and improve overall operational effectiveness across the function

• Operationalize and maintain system requirements for job-required and general certifications in the system of record, partnering with HR Operations and Talent partners

• Establish and maintain reporting on the health of TM&L operations by synthesizing data across LMS metrics to surface trends, risks, and improvement opportunities.

You own this if you have…

• 3+ years of experience in program management, learning operations, or a related field, including demonstrated ability to manage multiple concurrent projects with strong attention to detail

• Demonstrated ability to build frameworks, governance models, or operational structures that others execute

• Experience with LMS administration, governance, or system implementation; Workday Learning experience strongly preferred

• Experience with third-party learning content platforms and/or Workday Skills Cloud

• Proficiency with Microsoft Office Suite and project management tools such as Smartsheet or equivalent

• Ability to analyze data and translate outputs into actionable insights and clear reporting for leadership audiences

• Strong ability to influence, communicate effectively and tailor communication to the needs for varying audiences

• Strong verbal, written, and interpersonal communication skills

• Retail or hospitality industry experience a plus

Location:

This is a hybrid role requiring the selected candidate to work onsite four (4) days per week and live within a commutable distance of our corporate offices in downtown Seattle, WA.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.