Must Have Technical/Functional Skills
• Deep expertise in SAP S/4HANA Service Management and Quote-to-Service (Q2S) processes
• Proven experience in Aerospace & Defense (A&D) Aftermarket, including:
• MRO / CRO operations
• Service contracts and entitlements
• Spare parts and service logistics
• Strong experience designing and implementing end-to-end service lifecycle processes, including:
• Service quotation and estimation
• Service order execution
• Maintenance and repair processes
• Billing and revenue recognition
• Hands-on expertise in SAP S/4HANA Service Management capabilities, including:
• Service contracts, service orders, and service confirmations
• Pricing and quotation for service offerings
• Warranty and entitlement management
• Installed base and equipment tracking
• Strong integration across:
• SD (Quote-to-Cash)
• PM / EAM (Maintenance execution)
• MM / Inventory
• EWM (warehouse and spare parts fulfillment)
• Finance (billing, revenue recognition)
• Experience handling A&D aftermarket complexities, including:
• Serialized asset tracking
• Rotables / repairables management
• Depot and field service operations
• Global service networks
• Strong understanding of contract-based and outcome-based service models
• Experience with integration into:
• MRO systems
• PLM / engineering systems
• Customer and partner ecosystems
• Proven leadership in large-scale SAP S/4HANA transformation programs ($50M+)
• Ability to define KPIs such as:
• Service turnaround time
• First-time fix rate
• Contract profitability
• Service revenue growth
• Customer satisfaction / SLA adherence
• Strong executive-level stakeholder management (CxO, operations, service leadership)

Roles & Responsibilities

Strategic Leadership
• Define and lead the Quote-to-Service transformation strategy leveraging SAP S/4HANA
• Establish the target service opera ting model for A&D aftermarket service lifecycle (quote execution billing)
• Drive shift toward service-centric business models and aftermarket revenue growth

Solution Design
• Architect end-to-end Q2S and Service Management processes, including:

o Service quotation and costing

o Contract and entitlement management

o Maintenance / repair execution

o Service billing and financial integration
• Design integrated processes across:

o Spare parts fulfillment

o Maintenance and service operations

o Customer interaction and service delivery
• Align service processes with broader S/4HANA supply chain and finance architecture

Program Delivery
• Lead cross-functional teams across service, supply chain, finance, and IT domains
• Drive:

o Blueprinting and fit-gap analysis

o Solution governance and design approvals

o Testing and deployment readiness
• Ensure >95% milestone adherence and high delivery predictability
• Manage risks, dependencies, and business readiness across the transformation

Business Engagement
• Act as trusted advisor to Service, Aftermarket, and Operations leadership
• Lead workshops on:

o Service transformation

o Contract models and pricing

o Customer experience enhancements
• Translate business strategy into scalable SAP-enabled service capabilities

Value Realization
• Drive measurable business outcomes such as:

o Increased service revenue and margin

o Reduced turnaround time for repairs and service orders

o Improved first-time fix and SLA adherence

o Enhanced customer satisfaction and service quality
• Define KPI dashboards:

o Service cycle time

o Order-to-cash cycle for services

o Contract performance and profitability

Transformation & Innovation
• Enable transition to digital service enterprise models
• Drive innovation in:

o Predictive maintenance and proactive service

o AI-enabled service recommendations

o Field service optimization
• Promote integration of service data across systems to build end-to-end visibility and control tower capabilities

Generic Managerial Skills, If any
• Strong executive leadership with proven experience leading service transformation programs
• Ability to manage large global teams across business and IT functions
• Excellent stakeholder management, negotiation, and executive communication skills
• Strong governance, decision-making, and issue resolution capability
• Ability to align multiple functional teams under a unified service transformation vision
• Experience mentoring leaders and building high-performing consulting teams
• Strong commercial acumen with focus on revenue and value realization

Base Salary Range : $180,000 to $250,000 Per Annum

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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