POSITION SUMMARYThe Program Director plays a pivotal role in steering the day-to-day operations, strategy, financial management, and administrative tasks of the program. This role is the main point of contact in emergencies, acting as a dynamic leader to uphold program standards and safety, while also being the primary connection to external agencies, funders, and stakeholders. The Program Director is tasked with implementing policies & procedures and overseeing a trauma-informed, results-focused service delivery. Additionally, the Program Director excels in team building, conflict resolution, and fostering an environment conducive to innovation, problem-solving, and teamwork. This position not only demands flexibility, with a schedule that extends beyond the typical workday to include evenings, weekends, holidays, and on-call duties, but also a commitment to personal leadership growth. The ideal candidate will actively pursue self-improvement and professional development to enhance their leadership skills, ensuring they remain at the forefront of effective program management and team leadership.
ESSENTIAL FUNCTIONS:- Strategic Planning and Innovation:
- Develop and implement the strategic plan and vision for the program.
- Proactively improve program performance and quality of services through quality assurance and continuous quality improvement practices.
- Innovative approach to problem-solving, employee development, and ensuring compliance.
- Adapt to changes and additional duties with a productive and growth mindset.
- Leadership and Workforce Development:
- Take ownership of building a positive culture that supports growth, teamwork and collaboration with an emphasis on trauma informed care.
- Establish open communication by facilitating a strength-based, feedback-rich environment with clear expectations.
- Maximize team performance by ensuring high-quality training, supervision, and regular performance evaluations.
- Oversee and optimize the entire recruitment process and the full span of the employee lifecycle.
- Direct the development and enhancement of systems, focusing on leveraging technology.
- Continued growth and development as a leader, leading by example with commitment to self awareness and skill development.
- Flexible schedule to accommodate staff meetings, unannounced visits, and other program needs to accommodate all shifts.
- Engage in continuous learning through organizational training and external professional development opportunities, including off site training and meetings.
- Partnerships and Communication:
- Functions as the primary liaison with contract, funding, and licensing entities.
- Cultivate and sustain constructive relationships with stakeholders at local and state levels, thereby amplifying the program's scope and effectiveness.
- Participate in and facilitate meetings with external stakeholders, effectively managing concerns and conflict with professionalism and openness.
- Works in collaboration with VisionQuest leadership and other sister programs to ensure continuity and consistency across programs.
- Willingness to fill vacant roles as needed.
- Assist with after hours on call responsibilities and unannounced visits.
- Compliance, Quality Assurance and Continuous Quality Improvement
- Develop and submit regular reports to both internal and external stakeholders, ensuring transparency and accountability.
- Guarantee compliance with all relevant organizational, licensing, and funding standards, proactively staying informed of policy and procedure changes.
- Review findings from the departmental monthly audits, ensuring action plans are developed and completed as needed.
- Take responsibility for and lead change, risk, and resource management initiatives in order to enhance quality of services and process improvement.
- Operations Management:
- Manage financial oversight, adhering to budgetary constraints and operational requirements.
- Supervises and manages the daily operations of the entire program to ensure a safe therapeutic environment.
- Directly supervise department leads as assigned or depending on the needs of the program.
- Other tasks and responsibilities as assigned
SKILLS & ABILITIES: - Leadership, Supervision and Conflict Management
- Excellent interpersonal communication skills with ability to listen actively
- Knowledge in implementing and ensuring compliance with policies and procedures
- Budget Management
- Application of change, risk and resource management principles
- Adaptability and continuous learning for program improvement and staff development
- Commitment to professional development and proactive research
- Ability to work independently and as part of a team
- Excellent writing and technical proficiency
EDUCATION & EXPERIENCE: - Bachelor's degree or Associates degree plus a minimum of 2 years experience in child welfare administration, child protective services or a related field OR
- Associate's Degree and a minimum of 5 years experience in child welfare administration, child protective services or a related field.
QUALIFICATIONS:- Must be 21 years of age or older.
- Flexible schedule (evening, weekends, holidays) to facilitate program services.
- Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background.
- Must have a valid driver's license and be eligible to drive to facilitate program services as required.
- May be required to obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
- May be required to provide cleared tuberculosis test results.
- May be required to pass a drug test.
The pay range for this role is:
80,000 - 85,000 USD per year (Tucson, AZ)
