Title: Program Director
Program: St. Nicholas House
Program Description: St. Nicholasis a congregate care supportive housing program located in Upper Manhattan. St. Nicholas provides permanent, affordable, supportive housing to 94 single adults of whom 61 are formerly homeless men and women referred through DHS. St. Nicholas is funded by DOHMH and DHS. Of those 61 clients, 40 are diagnosed with a chronic mental health issue and 21 are in recovery from substance use issues. The remaining 33 units are "fair market" and reserved for low-income tenants, referred from the local community.
Essential Duties and Responsibilities: - The essential duties of the Program Director include but are not limited to the following activities:
- Available to respond to emergencies on a 24/7/365 basis, on-call
- Manage the day-to-day operations and activities with respect to tenants' services, the physical plant, building safety and security
- Provides direct and indirect supervision to all staff as well as management of all human resources issues such as hiring, disciplining, training, and developing staff as needed
- In conjunction with Property management, oversees the business office including rentals and rent collection
- Collaborates with the Clinical Coordinator to ensure the appropriate level and quality of services are offered to the tenants
- Meets regularly with all tenants to counsel/instruct them on building issues, especially safety matters
- Meets with individual tenants, as needed, to resolve issues and/or conflicts with building staff or services
- Management of all aspects of the budget and ensures that the building follows city and state regulations and reporting requirements
- Ensures timely completion of statistical and reporting requirements
- Builds and maintains strong connections with both local and state service providers
- Handles community relations activities which include maintaining a positive relationship with neighboring community organizations and overseeing the creation of partnerships with community-based service providers
- Facilitate weekly team meetings with the interdisciplinary team
- Performs other duties as assigned by the Vice President of Programs
Physical Activities:While performing the duties of this position, the Program Director must stand to talk to clients and staff, sit for extended periods of time at the computer, and reach or squat to get records from the files.
Qualifications:- Master's Degree Social Work or related human services field is strongly preferred
- Bachelor's degree from an accredited college or university with 4 years' experience working with homeless, mentally ill and chemically addicted individuals and/or other special needs populations, 2 years of which must be supervisory in nature, will be considered
Preferred Skills - Team Building: Ability to work cooperatively with peers and other staff to serve the needs of the clients as effectively and efficiently as possible.
- Organizational: Ability to work independently and to adjust one's schedule to accommodate the needs of the client
- Communication: Excellent oral, writing, and listening skills
- Interpersonal: Ability to effectively role-model socially appropriate behavior; and to treat residents and coworkers with respect and help to create a warm, supportive environment; and to work effectively with homeless individuals with mental illness, developmental disabilities, and/or substance use issues. Ability to enforce rules and regulations in a non-judgmental manner
- Computer: Knowledge of Case Management software (AWARDS). Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel.
- Language: Bilingual or multilingual a plus
