5+ years of experience in program management or related field
Strong leadership skills with a focus on communication and collaboration
Familiarity with regulatory compliance standards such as OASAS and OMIG
Proven ability to monitor quality assurance and program effectiveness
Experience in staff supervision and professional development techniques
Responsibilities
Lead internal communication and problem-solving efforts among staff
Oversee the design, scheduling, and development of program services
Monitor and improve the intake and assessment processes
Manage facility resources and ensure compliance with company policies
Track program performance metrics and client satisfaction
Participate in community coalitions and represent the organization at meetings
Guide clinical staff in client engagement and recovery processes
Benefits
Opportunities for professional development and training
Supportive work atmosphere conducive to teamwork
Access to management and leadership mentoring
Participation in committees to influence program quality
Engagement in community and regional representation activities
Full Job Description
Job Scope:
Models strong leadership through internal communication working with their peers by sharing information and resources as well as working together to effectively problem solve
Oversees program scope of service, design, scheduling, and ongoing program development
Monitors the quality/effectiveness of the intake flow (from inquiries to assessments to treatment admission); influences marketing decisions (internal and external)
Responsible for physical plant oversight and management of Company resources
Measures and tracks accountability and pulse of the program; also monitors the productivity of the track/program at the counselor level
Ensures ongoing and accurate input of electronic data
Monitors and ensures client satisfaction
Monitors quality of care through reviews of service delivery and treatment outcomes
Oversight of service delivery and outcomes
Represents the Company on a county and regional basis through participation in coalitions, and attendance at designated committees
Monitors program census, daily attendance, and units of service targets
Monitors and oversees quality assurance and compliance with OASAS, OMIG, and Company requirements
Monitors and oversee scheduling of program meetings specific to QI, UR, Case Conference, Internal Audit, Etc.
Ensures accountability for ongoing monthly reporting
Participates in leadership meetings, QA/QI committees/ audits to ensure effective problem solving
Provides effective and efficient scheduling of staff to meet the needs and individual goals of staff
Promotes staff professional development, knowledge, skills and attitudes that contribute to positive client outcomes
Oversees and/or provides ongoing supervision consistent with the Company's supervision policy
Guides and develops the clinical team's ability to engage clients in the treatment and recovery process performance evaluation and professional development
Supports a positive work atmosphere by behaving and communicating in a manner that allows the employee to get along with clients, students, co-workers and supervisors
Effectively manages personnel by interviewing, hiring, evaluating, supervising, and helping to develop the most qualified individuals to work as direct service professionals
Ensures timecards, payroll and personnel procedures are followed
