PRIMARY FUNCTION/PURPOSE:The Program Director is responsible for the day-to-day management of the program in accordance with regulatory compliance, contractual requirements, and organizational standards. This individual is responsible for the management of our Kenilworth location in Brooklyn, NY.
QUALIFICATIONS:- Master's Degree in Social Work from an accredited college/university
- NYS licensure (LCSW or LMSW) strongly preferred
- Minimum of four years' human services experience, with at least two years of managerial and supervisory experience, and demonstrated professional progression in supervision and program management
- Experience with multi-problem families and/or individuals desirable
- Ability to think and act calmly in emergency situations
- Ability to work with a team
- Attention to detail and problem-solving skills
- Strong organizational skills with the ability to manage tasks efficiently
- Excellent time management skills with the ability to prioritize assignments
- Excellent analytical, evaluative, and human service management skills
- Excellent written and oral communication, organizational, supervisory, and leadership skills
- Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment
- Must be adept and comfortable with crisis management
- Ability to work effectively with a wide range of community-based providers
- Knowledge of community health services, social service support agencies, and networks
- Familiarity with DHS and OTDA social service documentation policies and procedures
- High level of computer proficiency in Word, Excel, and the ability to learn new technologies and databases
PRIMARY RESPONSIBILITIES:- Monitor the program's effectiveness to ensure that the program is achieving goals and targets as defined by DHS
- Manage the program's multi-disciplinary teams and ensure integration of delivery of services to clients
- Ensure program staff implement procedures and policies to ensure quality service provision
OPERATIONS MANAGEMENT:- Collaborate with management in the development of annual operating budgets, review monthly expense reports, and ensure program expenditures are within budgeted parameters
- Ensure billing reports are submitted in a timely manner, collaborate with the organization's fiscal department to ensure management responds in a timely manner to billing inquiries and requests for billing corrections
- Review and approve purchase requisitions and ensure that all expenditures comply with organizational procurement procedures
FACILITIES:- Collaborate with the Regional Director of Facilities/Operations in ensuring that the facilities operate in compliance with ECB, DOB, FDNY, etc. regulations
- Collaborate with the Regional Director of Facilities/Operations in ensuring that the program meets 95% occupancy rate
- Monitor unit work orders and complaints, ensure the operations teams respond to work orders and complaints in a timely manner
METRICS & PERFORMANCE:- Monitor and analyze reports and dashboard to ensure the program meets annual program goals and targets which support the mission and vision of the organization
- Monitor DHS performance metrics and collaborate with program managerial and supervisory staff in developing strategies to ensure the program meets DHS performance metrics
CONTINUOUS QUALITY IMPROVEMENT (CQI):- Lead the implementation of continuous quality improvement activities
- Develop systems, processes, and tools which ensure the program meets/exceeds government/funder standards
- Conduct program audits to ensure compliance with organizational and government/funder standards
- Collaborate with organizational leadership in analyzing findings from internal and external audits while establishing measures to improve the delivery of services and deficiencies
- Lead or participate in CQI projects and committees
ADMINISTRATIVE:- Submit quality and timely reports to the organization and other regulatory agencies as mandated to ensure the program complies with reporting requirements
STAFF MANAGEMENT & DEVELOPMENT:- Hire, train, coach, and provide support to direct reports; provide on-going performance feedback and reviews in accordance with organizational policies
- Ensure staff receive required trainings to ensure optimal performance and delivery of service to clients
- Collaborate with Human Resources in addressing staff performance issues
- Promote collaboration and effective communication amongst staff and between departments through the development of interdisciplinary teams to achieve organizational goals
COMMUNITY RELATIONS:- Establish liaisons with appropriate community agencies to maintain linkages for services needed by the clients
- Participate in local community meetings and serve as liaison with local community members and representatives
OTHER REQUIREMENTS (including Physical Demands):- May be required to work long hours and a varied schedule
- Traveling throughout various locations in the New York City area
- This is a full-time position with the need to be flexible due to the organization being a 24/7 operation
- Lifting and moving objects weighing up to 30 pounds several times a week
- Climatic issues of temperature variance and ventilation association with resident facility impact delivery of services
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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