Program DirectorJob Overview: The Program Director supervises daily operations of an opiate treatment center, ensuring excellence in operations, staffing, training, compliance, and customer service. Responsibilities include team member supervision, scheduling, training, service delivery oversight, patient progress evaluation, policy implementation, and regulatory adherence. The Program Director performs duties within their licensed scope, as specified in an addendum.
Key Responsibilities:- Supervise patient admission, medication delivery, and patient processing.
- Maintain high standards for the treatment center's infrastructure.
- Address urgent issues and patient complaints promptly.
- Monitor and report on program performance regularly.
- Manage revenue collection and expenditures.
- Ensure schedule adherence and minimize overtime.
- Lead and mentor team members to achieve annual goals.
- Implement and enforce agency's Code of Ethics and Conduct.
- Coordinate training programs and audits.
- Serve as the Corporate Compliance Officer.
- Ensure team members are properly educated, credentialed, and licensed.
- Manage recruitment, staffing levels, and team morale.
- Handle hiring, termination, and unemployment claims with HR.
- Ensure compliance with all regulatory and accrediting agency requirements.
Qualifications:- Leadership experience in substance abuse treatment services required.
- Demonstrate desire to provide compassionate, evidence-based care.
- Experience in operations, compliance, safety, accreditation, and quality of care.
- Valid driver's license.
- Excellent verbal and written communication skills.
- Strong problem-solving and ethical standards knowledge.
Physical Demands and Working Conditions: The physical demands and working conditions outlined here represent what is required for an employee to perform the essential functions of this job. Reasonable accommodations may be provided for individuals with disabilities, as long as they do not create an undue hardship for the business.
- Ability to speak and hear effectively in person and over the phone.
- Adequate vision to read correspondence, computer screens, and forms.
- Ability to sit for extended periods, with some bending, stooping, and stretching.
- Variable workload with periodic high stress and activity levels.
- Interactions with patients who may be ill, have infectious diseases, mental health diagnoses, or involvement in the criminal justice system.
- Standard medical office environment.
- Prolonged periods of keyboarding.
