The Program Director leads a team of Retail Program Managers responsible for delivering complex, multi-site retail implementation and transformation programs. Programs vary in scope, scale, complexity, and execution and require extensive cross-functional coordination across Adrenaline's broad portfolio of products and services.
This role provides strategic leadership and oversight across multiple enterprise-level implementation programs, driving program governance, operational excellence, standardized delivery practices, financial performance, and successful client outcomes.
The Program Director is accountable for ensuring programs are delivered on time, within budget, to established quality standards, and in a manner that provides a best-in-class client experience. A strong understanding of Adrenaline's products, services, implementation methodologies, operational processes, and client engagement model is essential for success in this role.
Accountabilities - Lead, develop and collaborate with a high-performing team of Retail Program Managers, driving accountability, collaboration, and operational excellence.
- Provide strategic oversight for multiple complex enterprise-level implementation programs, ensuring successful delivery of scope, schedule, budget, quality, and financial objectives.
- Build and maintain executive-level client relationships, serving as a trusted advisor and sponsor to achieve successful business outcomes and long-term partnerships.
- Establish governance, standards, and performance metrics that promote consistency, transparency, scalability, and continuous improvement.
Responsibilities - Manage the full program lifecycle, including planning, execution, resource management, budgeting, risk mitigation, issue resolution, and client acceptance.
- Lead cross-functional collaboration among internal teams, clients, vendors, and stakeholders to drive alignment, decision-making, and successful program outcomes.
- Monitor program performance through KPIs, reporting, dashboards, and executive communications, ensuring informed decision-making and delivery excellence.
- Oversee scope, change, and financial management practices while balancing client objectives, operational feasibility, quality, and profitability.
- Champion process improvements, standardized methodologies, AI-enabled productivity tools, and lessons learned to enhance delivery capabilities and organizational effectiveness.
- Support business growth by strengthening client relationships and identifying opportunities to expand services.
- Travel as required to support program and client needs.
Qualifications - 10+ years of progressively responsible project and program management experience, including experience leading program management teams in complex client-facing environments.
- Extensive experience leading large-scale, enterprise-level programs with responsibility for delivery, financial performance, risk management, and stakeholder engagement..
- Experience working with financial institutions, including banks and credit unions, is strongly preferred.
- Experience leveraging AI-powered productivity tools to enhance reporting, documentation, analysis, and workflow efficiency.
- Expertise and advanced skills in program governance, reporting, operational excellence, process improvement, and data-driven decision-making.
- Strong executive communication, client relationship management, and influencing skills across cross-functional organizations
- Ability to manage multiple priorities, drive strategic initiatives, and deliver results in a fast-paced environment.
