The Program Delivery Manager t is responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
Responsibilities:- Lead integration of functions with understanding of client core business functions and partner with multiple senior management teams to meet goals and deploy new products and process enhancements
- Solve the highest-impact, highest-profile problems with significant business impact through in-depth evaluation of complex business processes, system processes and industry standards
- Influence and negotiate with senior leaders (across functions) and communicate with external parties as needed
- Contribute to technical direction and strategic decisions as a technical expert in all development and implementation phases, providing in-depth and sophisticated analyses to define problems and develop innovative solutions
- Conduct management activities, including resource management, work allocation, mentoring/coaching and other duties and functions as assigned
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Recommended Qualifications:- 10+ years of experience
- Proven experience in a senior leadership role with a track record of delivering large-scale, complex, global technology programs.
- Proficiency in Agile methodologies and extensive experience with project management tools such as Jira and Confluence, as well as the full MS Office suite.
- Strong understanding of how to apply AI-centric tools and technologies to improve program execution, tracking, and testing.
- Expertise in core project management disciplines, including delivery management, risk mitigation, and financial oversight.
- Demonstrated ability to lead and hold teams accountable, ensuring ownership and consistent execution on long-term projects.
- Exceptional communication and interpersonal skills, with the ability to influence and align stakeholders across all levels of the organization.
Preferred Qualifications:- Direct experience within the Know Your Customer (KYC) domain is a significant plus.
- Experience in the financial services industry.
Education:- Bachelor's degree/University degree or equivalent experience
Job Family Group: Technology
Job Family:Business Analysis / Client Services
Time Type:Full time
Primary Location:Tampa Florida United States
Primary Location Full Time Salary Range:$130,880.00 - $196,320.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Aug 11, 2026
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
