TeleTech

Program Delivery Manager, Lead

TeleTech$99K — $225K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of program/project management experience in technology or IT operations
  • Proven ability to lead large-scale programs with complex dependencies
  • Familiarity with Agile and SAFe methodologies and tools like Jira and ServiceNow
  • Experience in risk, financial, and resource management for multidisciplinary programs
  • Background in platform lifecycle management and change management
  • Proficient in strategic program planning
  • Bachelor's degree in a relevant field

Responsibilities

  • Lead the planning and execution of major programs in the Enterprise Platforms portfolio
  • Manage program roadmaps, schedules, and alignment with CIO priorities
  • Ensure predictable delivery and platform stability through structured frameworks
  • Act as the primary delivery interface among platform teams and stakeholders
  • Facilitate program reviews and executive briefings to communicate progress and risks
  • Collaborate with other teams to orchestrate interdependencies effectively

Benefits

  • Flexible work options including remote and hybrid models
  • Collaborative company culture prioritizing effective communication and engagement
  • Access to various professional development opportunities
  • Exposure to innovative technologies and strategic initiatives
  • Opportunity to work alongside experienced professionals in enterprise platforms
Full Job Description
Program Delivery Manager, Lead
The Opportunity:

The CIO Enterprise Platforms organization is seeking a Program Delivery Manager, Lead to drive delivery excellence across a varied portfolio of enterprise technologies, platforms, and strategic transformation initiatives. This leader will oversee complex, multi-team programs, ensuring alignment to CIO priorities, predictable execution, platform reliability, and measurable business outcomes.

This role is ideal for a seasoned delivery professional with experience orchestrating cross-functional teams, managing enterprise platforms, driving modernization, and operating in fast-paced environments with high stakeholder visibility. Due to the nature of work performed within this facility, U.S. citizenship is required.

What You'll Work On:
  • Lead planning, execution, and delivery of major programs within the Enterprise Platforms portfolio such as M365, ServiceNow, Atlassian, Salesforce, MuleSoft, and Slack.
  • Manage program roadmaps, schedules, milestones, scope, risks, and dependencies in alignment with CIO priorities.
  • Ensure delivery predictability, platform stability, and adoption through structured delivery frameworks, agile methodologies, and disciplined program governance.
  • Serve as the primary delivery interface between platform teams, cross-enterprise stakeholders, CIO leadership, and external partners.
  • Facilitate program reviews, executive briefings, and delivery dashboards to articulate progress, risks, and required decisions.
  • Partner closely with Enterprise Cyber, ETSS portfolios, Business Systems, and architecture teams to orchestrate cross-team efforts and interdependencies.


You Have:
  • 8+ years of experience with program or project management within technology, enterprise platforms, or IT operations
  • Experience leading large-scale programs with complex dependencies, multiple teams, and executive visibility
  • Experience with Agile and SAFe, enterprise delivery frameworks, and modern collaboration tools such as Jira, Confluence, and ServiceNow
  • Experience managing risk, financials, and resource allocation for multi-disciplinary programs
  • Experience with Platform lifecycle management, risk and dependency management, and change management
  • Experience with strategic program planning
  • Experience with Agile delivery
  • Bachelor's degree


Nice If You Have:
  • Experience working in or supporting CIO or Enterprise Technology organizations
  • Experience with enterprise modernization efforts including cloud migrations, platform rationalization, AI adoption, and automation
  • Experience with enterprise platforms such as Microsoft 365, ServiceNow, Atlassian, or Salesforce
  • Ability to influence stakeholders at all levels
  • Possession of strong communication skills
  • PMP, CSM, ICP, ITIL, or SAFe Certification


Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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