Salary: $61,380.00 - $114,167.00 Annually
Location : VARIOUS LOCATIONS IN FULTON COUNTY, GA
Job Type: FULL-TIME
Department: LIBRARY
Opening Date: 06/23/2025
Closing Date: 6/30/2025 11:59 PM Eastern
Pay Grade:: 18

UNCLASSIFIED POSITION
VACANCY IS IN THE FULTON COUNTY LIBRARY DEPARTMENT
(Volunteer Services)

IN ACCORDANCE WITH PERSONNEL POLICY 327-16 THIS RECRUITMENT MAY BE USED TO FILL VACANCIES IN MULTIPLE DEPARTMENTS
THIS RECRUITMENT WILL ALSO BE USED TO FILL GRANT, TEMPORARY AND FULL-TIME POSITIONS
Minimum Qualifications:
Bachelor's degree in business or public administration, social work, behavioral science, human services, vocational rehabilitation, gerontology, or a related field; supplemented by three (3) years of experience providing services within the specific departments of Fulton County to include one (1) year of lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Preferred Qualifications: Experience managing volunteers within a social services organization.

Specific License or Certification Required: Must possess and maintain a valid State issued driver's license.

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

EXAMINATION:
The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.

All applications must be completed in full before they are submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. Additional information will not be accepted after applications are received by the Department of Human Resources Management.

Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Provides consultation, information, and referral services to clients: conducts needs assessments; researches available community resources; provides the most appropriate referral services to meet clients' needs; and plans, organizes, and oversees volunteer services at an assigned library branch..

Supervises, directs, and evaluates assigned staff: develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.
Organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.

Monitors, coordinates and evaluates assigned human services programs: analyzes resources and services of staff and service providers to ensure compliance with federal, state, and local regulations: supervises Provider Relations staff and "Provider Relations" program; conducts site visits, reviews site visit documentation to make recommendations on beginning or continuing with provider services; maintains provider lists; and monitors and coordinates service activities, including recording, reporting, referring, and conducting follow-up with clients

Provides services to staff, customers, training providers, and external groups: provides information, training materials, resources, or referrals in compliance with Division policies and procedures.

Conducts, coordinates, monitors and/or evaluates assigned volunteer services programs; analyzes resources and services of staff and service providers to ensure compliance with federal, state, and local regulations: monitors and coordinates aging service activities, including recording, reporting, referring, and conducting follow-up with clients; and maintains provider lists.

Serves as a County liaison to various businesses and community and social services agencies: serves on committees and attends meetings to promote program activities; conducts outreach activities and research to develop a broader referral and resource network; collaborates with partnering divisions, departments and outside organizations to share resources and host community events; and represents department in meetings and serves on committees as required.

Coordinates various fundraising projects related to the assigned program, as well as the implementation of special projects.

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation, including program attendance sheets, activity evaluations, provider performance reports, timesheets, updates, and program guidelines and directives; reviews, completes, processes, forwards or retains as appropriate.

Prepares or completes various forms, reports, correspondence, and other documentation, including activity reports, performance appraisals, grant compliance documents, and State/Federal program reports; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.

Communicates with supervisor, other employees, clients, third party service contractors, community partners, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Maintains a current, comprehensive knowledge and awareness of applicable laws, regulations, principles and practices relating to serving an aging population; reads professional literature; maintains professional affiliations; and attends meetings, workshops, hearings, and training sessions as required.

Additional Functions:
Performs other related duties as required.

Performance Aptitudes:
Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction: Acting as a first line supervisor involving assigning work, reviewing work. Requires the ability to act as a first-line supervisor, including instructing, assigning and reviewing work, maintaining standards, coordinating activities, and evaluating employee job performance.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation.
01

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. We do not accept additional information after your application has been received by the Human Resoruces Management Department. Do you accept these conditions?

• Yes
• No

02

What is your highest level of education completed?

• High School Diploma or G.E.D. Equivalent
• Some College
• Associates's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate
• None of the Above

03

If you have received some college credits related to this position, but DID NOT receive your degree, how many college credits did you earn?

• 0 - 29 Semester Hours
• 30 - 59 Semester Hours
• 60 - 89 Semester Hours
• 90 -119 Semester Hours
• 0 - 44 Quarter Hours
• 45 - 89 Quarter Hours
• 90 - 134 Quarter Hours
• 135 - 179 Quarter Hours
• Does not Apply

04

In what field of study related to this position do you possess an Associate's Degree, Bachelor's Degree, Master's Degree and Doctorate's Degree or have earned college credits?

• Social Work
• Human Services
• Behavioral Health
• Education
• Public Administration
• Business Administration
• Psychology
• None of the Above

05

How many years experience do you have working in a social services field?

• 0 to 5 Months
• 6 Months less than 1 Year
• 1 Year less than 2 Years
• 2 Years less than 3 Years
• 3 Years less than 4 Years
• 4 Years less than 5 Years
• 5 Years less than 6 Years
• 6 Years less than 7 Years
• 7 Years less than 8 Years
• 8 Years or More
• I HAVE NO EXPERIENCE

06

Which of the following area(s) do you possess work experience as it relates to question #5 above? Check all that apply.

• Conducting and coordinating social services programs
• Monitoring and evaluating assigned social services programs
• Developing and teaching evidence-based curriculum
• Managing and recruiting vendors that provide social services programs
• Planning and coordinating social services events
• Working with community/non-profit agencies
• None of the above

07

As it relates to question #6 above, please describe your experience in detail. Provide the organization, title and dates where you gained the experience. If you put "see resume" your application may be considered incomplete and you will not be considered for this position. If you do not have experience in these areas, indicate N/A.
08

How many years of supervisory or lead experience do you possess?

• 0 to 5 months
• 6 Months less than 1 Year
• 1 Year less than 2 Years
• 2 Years less than 3 Years
• 3 Years of More
• I HAVE NO EXPERIENCE

09

Do you have experience working with volunteers? If so, please explain.
10

Describe your level of proficiency using the following Microsoft Office Suite software. Please select only one response for each type of software.

• Microsoft Word- Beginner
• Microsoft Word- Intermediate
• Microsoft Word- Advanced
• Microsoft Excel- Beginner
• Microsoft Excel- Intermediate
• Microsoft Excel- Advanced
• Microsoft PowerPoint- Beginner
• Microsoft PowerPoint- Intermediate
• Microsoft PowerPoint- Advanced
• Microsoft Outlook- Beginner
• Microsoft Outlook- Intermediate
• Microsoft Outlook- Advanced
• None of the above

11

If applicable, please substantiate the above responses to include company/agency and the types of functions you are accustomed to performing with the software. If not applicable, type "N/A".
12

Do you have experience utilizing Access or any other database systems?

• Yes
• No

13

If applicable, please substantiate the above responses to include company/agency and the name/type of databases you are accustomed to utilizing. If not applicable, type "N/A".
14

Do you possess a valid state issued Driver's License?

• YES
• NO

Required Question