Salary : $76,906.00 - $123,943.00 Annually
Location : Richmond, VA
Job Type: Full-Time
Job Number: 27M00000405
Department: Social Services
Opening Date: 07/20/2025
Closing Date: 8/3/2025 11:59 PM Eastern

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity...YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond Department of Social Services is seeking a highly qualified candidate to fill the position of Program and Operations Supervisor in the Division of Economic Support and Independence. The incumbent is responsible for managing and supervising the Intake area, also known as the Customer Care area within the Benefits Programs Division.
Duties include but are not limited to

• Managing and overseeing the operations of Benefits Programs supervisory staff assigned to specific programs;
• Assisting with setting program goals and objectives;
• Performing program data collection and analysis;
• Planning and monitoring internal program elements;
• Ensuring the highest standards of customer service and accountability and ensuring proper implementation;
• Managing performance issues;
• Preparing reports related to program area;
• Overseeing grants and contracts associated with the respective program area;
• Performing work on special projects;
• Overseeing budget for the various program areas.

**City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.**
Qualifications, Special Certifications and Licenses
KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge in computer programs such as Microsoft Office Suite; data analysis; data management; Federal regulations pertaining to assigned area; and general knowledge of the laws and legal procedures related to focus area.

Demonstrated skills in communicating and coordinating with various internal and external departments; creating and implementing policies and procedures; gathering and interpreting data routinely; interpreting and applying federal regulations for programs; overseeing the financial and operational aspects of programs of focus; supervising including conducting performance evaluations, mentoring, etc.; and oral and written communication.
Demonstrated ability to pay attention to detail; organize; and set timetables, achieve milestones, track progress, and take corrective actions.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in business or public administration, or field related to assignment;
• Four years of journey-level professional experience in area related to assignment;
• A Master's degree in business, public administration, or field directly related to assignment may be preferred;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• A certification as a Property Maintenance Inspector or a Property Maintenance Code Official through the Virginia Department of Housing and Community Development is required for certain Planning and Development Review positions;
• Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire.

PREFERRED TRAINING AND EXPERIENCE:

• Strong supervisory, organizational, performance management, interpersonal, oral and written communication skills
• Five (5) or more years of supervisory experience in the Benefits Program area
• Advanced proficiency in the use of various computer applications
• Ability to monitor program effectiveness to recommend and implement process improvements as necessary

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?

• Yes
• No

04

Which best describes your highest level of education?

• High School Diploma/GED
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's/Advanced Degree
• None of the above

05

Which best describes your experience working with Social Services Programs? Select all that apply.

• SNAP
• TANF
• Medicaid
• Medicaid - Disability
• Medicaid - Family & Children
• Energy Assistance - Cooling, Crisis and Fuel

06

Which best describes your years of experience operating in a supervisory or management role in a local or state benefits program or employment services environment?

• Less than four (4) years of experience
• Four (4) to seven (7) years of experience
• Seven (7) years or more years of experience

07

Which best describes your years of experience managing and monitoring federally- and state-regulated benefit programs and services?

• Less than four (4) years of experience
• Four (4) to seven (7) years of experience
• Seven (7) years or more years of experience

08

Which best describes your years of experience working cross-functionally to meet program goals?

• Less than four (4) years of experience
• Four (4) to seven (7) years of experience
• Seven (7) or more years of experience

09

Which best describes your years of experience ensuring compliance with federal and state social services regulations, policies, and procedures?

• Less than four (4) years of experience
• Four (4) or seven (7) years of experience
• Seven (7) or more years of experience

10

Which best describes your years of experience reviewing and analyzing reports and data and making recommendations based upon that data?

• Less than four (4) years of experience
• Four (4) to seven (7) years of experience
• Seven (7) or more years of experience

11

Which best describes your years of experience collaborating with community stakeholders and partners to achieve desired outcomes?

• Less than four (4) years of experience
• Four (4) or seven (7) years of experience
• Seven (7) or more years of experience

12

Which best describes your years of experience with budget monitoring?

• Less than four (4) years of experience
• Four (4) to seven (7) years of experience
• Seven (7) or more years of experience

13

Which best describes your supervisory experience in a human services setting?

• Less than four (4) years of experience
• Four (4) to Seven (7) years of experience
• Seven (7) years or more of experience

14

Indicate in a brief summary why you would be the best candidate for this position.
Required Question