Job Title: Program Analyst / Process Improvement & Operations
Location: Silver Spring, MD - Hybrid
Clearance Required: Public Trust Eligible
Salary Range: $140K - $150K
Application Deadline: July 31, 2026
To apply, please follow these steps:
- Visit https://ibsscorp.com/careers/
- Select the position you are interested in
- Review the job details, then click Apply Now
- Complete and submit your application
DescriptionIBSS Corp. is seeking a Program Analyst - Process Improvement & Operations to support the NOAA National Weather Service (NWS) Office of the Assistant Administrator (OAA) under the Program Management Support Services contract. This position supports enterprise-wide transformation initiatives to improve administrative processes, streamline workflows, and enhance operational efficiency across mission support functions.
The selected candidate will work closely with government stakeholders and cross-functional teams across the Office of the Assistant Administrator (OAA), OCFO/CAO, and related NWS program offices to support process improvement, documentation, and modernization efforts.
Key ResponsibilitiesProcess Analysis & Improvement - Document and map current ("as-is") administrative and business processes.
- Analyze workflows to identify inefficiencies, gaps, and opportunities for improvement.
- Support development of future-state ("to-be") processes and standardized procedures.
- Assist in designing and implementing streamlined workflows and process improvements.
- Participate in stakeholder interviews, workshops, and validation sessions.
- Track and support the execution of process improvement initiatives.
Documentation & Operations Support - Develop and maintain SOPs, process documentation, and operational guides.
- Translate complex operational processes into clear and structured documentation.
- Maintain organized documentation repositories and ensure version control.
- Support documentation updates as processes evolve.
Stakeholder Coordination - Collaborate with program offices, administrative staff, and leadership stakeholders.
- Support requirements gathering and validation of process improvement initiatives.
- Assist in preparing presentations, briefings, and supporting materials.
- Facilitate communication between business users and technical teams.
Training & Change Support - Support the development of training materials for new or improved processes.
- Assist in user adoption of updated workflows and procedures.
- Participate in user feedback sessions and incorporate improvements.
- Support basic change management and rollout activities.
Required Qualifications - Bachelor's degree in Business Administration, Public Administration, Information Systems, Communications, or related field (or equivalent experience).
- Experience: 5-7 years of experience in the related area.
- Strong written and verbal communication skills.
- Experience documenting business processes, SOPs, or operational workflows.
- Experience in process improvement, business analysis, or operations support roles.
- Ability to work effectively with cross-functional teams and manage competing priorities.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools (SharePoint, Teams, etc.).
- Strong attention to detail and organizational skills.
Preferred Qualifications - Experience supporting Federal Government or large enterprise environments.
- Familiarity with process improvement methodologies (Lean, Six Sigma, BPM, or similar).
- Experience supporting organizational transformation or modernization initiatives.
- Experience with documentation management systems or workflow tools.
- Exposure to intranet or digital workplace platforms is a plus.
IBSS offers a competitive benefits package that includes medical, dental, vision, and prescription drug coverage with a company-paid deductible, paid time off, federal holidays, a matching 401K plan, tuition/professional development reimbursement, and Flex-Spending (FSA)/Dependent Care Account (DCA) options.
