Salary: $73,582.52 - $94,728.46 Annually
Location : Portsmouth, VA
Job Type: Full-Time Regular
Job Number:
Department: Behavioral Healthcare Services
Opening Date: 10/01/2026
Closing Date: 10/15/2026 11:59 PM Eastern
General Statement of the Job & Essential Functions
GENERAL STATEMENT OF JOB
Under limited supervision, this position develops and maintains written objective, policies and procedures, organizational plans, and a quality assurance program for substance abuse counseling services, prevention and family services programs. Oversees daily operations of the Methadone Program. Reports to the Clinical Manager.
ESSENTIAL JOB FUNCTIONS
Ensures compliance with city, state, and federal rules, regulations, etc.; manages programs to ensure attainment of state mandatory program standard performance contract requirements; and monitors programmatic aspects of contractual services agreements for compliance with scope of service and program evaluation criteria.
Implements and evaluates program policies and procedures in order to provide effective prevention and intervention services in compliance with federal, state, and local guidelines and regulations; maintains all Drug Enforcement Administration (DEA), Board of Pharmacy, Council State Associations Presidents (CSAP), Commission Accreditation Rehabilitation Facilities (CARF) facilitator requirements and compliance standards.
Prepares monthly reports for the state regarding Methadone Logic Models for the State Improvement Plan, reports all outcome measurement data for CARF; corrective action plans for licensing agencies when needed; and CMR when funds are received.
Compiles prevention program performance data on a quarterly and annually basis; prepares written reports and other statistical data as required annually; and assigns clients to caseload and monitor ratio for state's compliance.
Responsible for the effective supervision and administration to include budget preparation and monitoring expenditures, staff development and training, succession planning, performance management, employee relations, prioritizing and assigning work and related activities.
Supervises staff in the delivery of prevention services and programs; complies with all Advanced Recovery Systems (ARS) policies and procedures; supervises staff to assure timely completion of work; completes chart audits on admission and discharges; and assigns monthly rotations for nurses working in the Methadone Clinic.
Ensures that the behavioral and pharmacological approaches to treatment are evidence based and consistent with recognized treatment principles and practices for each American Society of Addiction Medicine (ASAM) level of care.
Participates in the identification of quality care indicators and outcome objectives and the collection and review of data to monitor staff and program performance; and identify priority populations (for example pregnant, IV drug users, HIV) for admission and treatment as evidenced by protocol.
Performs other duties as assigned. Individual assignments will be determined by supervisor based on current workload and department needs.
Knowledge, Skills & Abilities
PERFORMANCE INDICATORS
Knowledge of Job: Has considerable knowledge of the theory, principles, and methodologies of planning, evaluating and ensuring compliance of substance abuse prevention programs. Has general knowledge of the administrative policies and procedures of public administration, and of managing to budget, personnel and resource utilization. Is able to plan, manage and evaluate substance abuse prevention services; to plan and manage the work of staff; and to manage resources in order to provide effective and responsive programs and services. Is able to understand and interpret oral and written instructions. Is able to establish and maintain effective working relationships as necessitated by work assignments.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high-quality communication and interacts with all departments, co-workers and the general public.
Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions."
Dependability: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policies, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.
Attendance: Attends work regularly and adheres to policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified i.e., poor communications, variance with policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between all staff persons within the department.
Relationships with Others: Shares knowledge with supervisors and staff for mutual and departmental benefit. Contributes to maintaining high morale among all department employees. Develops and maintains cooperative and courteous relationships with department employees and managers in other departments, to project a good departmental image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the city. Emphasizes the importance of maintaining a positive image within the city. Interacts effectively with fellow employees, Service Administrator, professionals and the public.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology; avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends meetings, planning sessions and discussions of time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings and deadlines.
Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the city and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.
Planning: Plans, directs and uses information effectively in order to enhance activities and production of the department. Knows and understands the expectations of the city regarding the activities of the department and works to see that these expectations are met. Designs and formulates ways, means and timing to achieve the goals and objectives of the department and the city. Within the constraints of city policy, formulates the appropriate strategy and tactics for achieving departmental and city objectives. Organizes, arranges and allocates manpower, financial and other designated resources in an efficient and effective way so as to achieve the goals and objectives of the department and city.
Organizing: Organizes work and that of subordinate staff. Ensures staff members are aware of expectations and that they are regularly and appropriately informed of all city and department matters affecting them and/or concern to them.
Staffing: Works with other city officials and management to select and recommend employment of personnel for the department who are qualified both technically and philosophically to meet the needs of the department and city. Personally directs the development and training of department personnel in order to ensure they are properly oriented and trained.
Leading: Provides a work environment which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to staff so that they know whether their performance levels are satisfactory. Commends and rewards employees for outstanding performance yet does not hesitate to take disciplinary action when necessary. Exercises enthusiasm in influencing and guiding others toward the achievement of city goals and objectives.
Controlling: Provides a work environment which is orderly and controlled. Coordinates audits and controls manpower and financial resources efficiently and effectively. Coordinates, audits and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of city standards, methods and procedures.
Delegating: Assigns additional duties to staff as necessary and/or appropriate in order to need department goals, enhance staff abilities, build confidence on the job and assist staff members in personal growth. Has confidence in staff to meet new or additional expectations.
Decision Making: Uses discretion and judgment in developing and implementing courses of action affecting the department. When a particular policy, procedure or strategy does not appear to be achieving the desired result, moves decisively and definitively to develop and implement alternatives.
Creativity: Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of the department and city. Employs imagination and creativity in the application of duties and responsibilities. Is not adverse to change.
Human Relations: Strives to develop and maintain good rapport with all staff members. Listens to and considers suggestions and complaints and responds appropriately. Maintains the respect and loyalty of staff.
Policy Implementation: Has a clear and comprehensive understanding of city policies regarding the department and city function. Adheres to those policies in the discharge of duties and responsibilities and ensures the same from subordinate staff.
Policy Formulation: Keeps abreast of changes in operating philosophies and policies of the city and continually reviews department policies in order to ensure that any changes in city philosophy or practice are appropriately incorporated. Also understands the relationship between operating policies and practices and department morale and performance and works to see that established policies enhance same.
Education, Experience & Special Requirements
EDUCATION & EXPERIENCE
Requires a Master's degree in Psychology, Social Work or a Human Services related field and 3 - 5 years of progressively responsible experience planning and implementing prevention programs and services, to include 1 - 2 experience supervising professional staff; or any equivalent combination of training and experience. Experience working with opioid replacement programs preferred.
SPECIAL REQUIREMENTS
Must be a current licensed Certified Substance Abuse Counselor (CSAC).
An acceptable general background check to include a local, state and federal criminal history check and sex offender registry check.
A valid driver's license with an acceptable driving record.
Individuals in this position cannot be listed as having a founded child abuse or neglect complaint.
In the event of a declared emergency in the City of Portsmouth, individuals in this position are required to work shelter duty and may be called on to perform duties as required to provide for the safety and care of the citizens of the community.
Physical Demands
MINIMUM QUALIFICATIONS OR STANDARDS REQUIREDTO PERFORM ESSENTIAL JOB FUNCTIONS
Physical Requirements- Requires the ability to exert up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are those for sedentary work.
Data Conception- Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communications- Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions, assignments and directions to co-workers or assistants, as well as receiving information and assignments from supervisor.
Language Ability- Requires the ability to read program and policy manuals, human services journals, financial and budget documents and statements, regulatory documents, regulations and other administrative references. Must be able to prepare correspondence, annual reports, diagrams, and budget and administrative documentation using prescribed formats and conform to all rules of punctuation, grammar, diction and style. Requires the ability to speak to people with poise, voice control and confidence.
Intelligence- Requires the ability to apply principles of logical or scientific thinking to define problems,
