Professional Services Technical Operations Engineer - Agentic AI (Remote)

CrowdStrike Holdings, Inc. • $120K — $180K *

US-AnywhereRemote in Texas, US

Information Technology

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

Expertise in utilizing AI agents for efficient, scalable project delivery using multi-step workflows.
Demonstrable experience integrating LLM solutions into production environments with knowledge of agentic frameworks.
Proficient in Python development, with emphasis on CI/CD practices and testing for AI-generated code.
Holistic systems thinker with experience in full-stack development and REST API integrations.
Familiarity with AWS services in a multi-account setup, particularly SQS, DynamoDB, and IAM.
Strong documentation practices, creating reusable knowledge systems for technical processes.
Ability to deliver pragmatic solutions in environments with existing infrastructure and approval processes.
Experience in integrating AI with Slack interfaces, beneficial familiarity with React/TypeScript.

Responsibilities

Lead the design and deployment of agentic AI systems from concept to operation, ensuring security and reliability.
Transform stakeholder needs into technical solutions, bridging gaps between business and engineering teams.
Architect scalable multi-agent systems with a focus on security, interoperability, and cost efficiency.
Establish performance benchmarks for AI agents, providing essential insights to decision-makers.
Manage existing service portfolios by streamlining processes and managing infrastructure constraints.
Provide strategic insights on AI development and mentor team members on emerging technologies.
Oversee production incident responses, ensuring continued operational effectiveness through active troubleshooting.

Benefits

Market-leading compensation and equity awards
Comprehensive wellness programs addressing physical and mental health
Generous vacation and holiday policies for employee relaxation
Paid parental and adoption leave
Professional development opportunities for all employees
Access to Employee Networks and volunteer opportunities
Vibrant office atmosphere with top-tier amenities
Recognized as a Great Place to Work Certified™ globally

Full Job Description

About the Role:

This is a Services TechOps Engineer position on the CrowdStrike Professional Services team, designing, building, and operating the agentic AI systems that amplify our consulting and internal operations teams. You'll own production AI tooling end-to-end, from open-ended stakeholder requests through architecture, security review, rollout, and ongoing operation, using AI agents as personal force multipliers to deliver at amplified velocity and scope. If you thrive where cross-functional collaboration cultivates budding ideas into flourishing production systems, this role is for you.

What You'll Do:

Lead agentic AI systems end-to-end through iterative refinement, owning design, security hardening, phased deployment, and ongoing maintenance.
Translate stakeholder requirements into clear technical solutions and seamless user experiences, bridging business and engineering across technical and non-technical audiences.
Architect multi-agent systems with interoperability, security, scalability, and cost as primary design constraints.
Define benchmarks for agent performance, accuracy, cost, and reliability; surface what matters to decision-makers.
Deliver within the approved service portfolio, navigating approval gates and existing infrastructure pragmatically rather than defaulting to net-new proposals.
Advise leadership on AI strategy and roadmap, mentor team members, and stay current with advancements in LLMs and agentic frameworks.
Own production incident response across a broad service portfolio: hands-on troubleshooting, runbook maintenance, and participation in a 24/7 on-call rotation.

What You'll Need:

Effective use of AI agents to deliver at amplified velocity and scope, directing AI through open-ended, multi-step work; comfortable applying adversarial-validation patterns (Challenger agents, confidence scoring, mandatory dissent) to prevent LLM groupthink in production systems.
Proven track record integrating LLM-based solutions into production at scale, with hands-on experience in at least one agentic framework (CrewAI, LangGraph, ADK, or similar) covering agent lifecycle, tool use, memory, and orchestration.
Production-quality Python with type hints, testing, and CI/CD discipline, increasingly applied through directing and reviewing AI-generated implementations.
Systems thinking and full-stack mindset; reasons about how changes propagate across services, data pipelines, frontends, and infrastructure, with deliberate use of REST APIs, CI/CD, automated testing, and gated rollouts (feature flags, staged UAT) to balance iteration speed and safety.
Working knowledge of AWS across a multi-account production environment (SQS/SNS, DynamoDB, S3, IAM); general familiarity, not cloud architect depth.
Genuine knowledge-sharing orientation; treats documentation, runbooks, and architecture decisions as primary deliverables, building queryable knowledge systems that turn tribal knowledge into shared understanding.
Pragmatic delivery in constrained environments; designs around approval gates and existing infrastructure rather than defaulting to greenfield ideals.
Experience integrating AI with Slack as a delivery surface (bot frameworks, event subscriptions, slash commands); React/TypeScript frontend experience is valued though not required.

#LI-DL1

#LI-Remote

Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

The base salary range for this position for all U.S. candidates is $120,000 - $180,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package, please click here.

Expected Close Date of Job Posting is:09-22-2026

About CrowdStrike Holdings, Inc.

CrowdStrike Holdings, Inc. Careers

Joining CrowdStrike Holdings, Inc. presents an unparalleled opportunity to advance a career in the tech industry with a company at the forefront of digital security. As a leader in cybersecurity solutions, CrowdStrike Holdings, Inc. offers a range of job opportunities that cater to a variety of skills and experiences, from entry-level positions to senior leadership roles.

Explore Job Opportunities

CrowdStrike Holdings, Inc. is continuously seeking talented individuals who are passionate about protecting organizations against cyber threats. With a commitment to innovation and excellence, the company is hiring professionals who are eager to contribute to a team that values hard work and creative solutions.

Innovation and Professional Growth

At CrowdStrike Holdings, Inc., employees are encouraged to push the boundaries of technology and leadership. The company supports professional growth through robust training programs, including leadership development and diversity training, ensuring that every team member has the resources to thrive in their career.

Culture and Benefits

The culture at CrowdStrike Holdings, Inc. is dynamic and inclusive, fostering a workplace where diversity is celebrated and every voice is heard. Employees enjoy comprehensive benefits that support both their professional and personal lives, enhancing job satisfaction and team morale.

Internship Programs

For those starting their career, CrowdStrike Holdings, Inc. offers internship programs that provide a rich learning environment. Interns gain hands-on experience, working alongside seasoned professionals and participating in projects that deliver real-world solutions.

Networking and Career Advancement

CrowdStrike Holdings, Inc. emphasizes the importance of networking within the industry, offering numerous opportunities for employees to connect with thought leaders and innovators. These connections can lead to career advancement and a deeper understanding of the cybersecurity landscape.

Applying for a Position

To apply for a position at CrowdStrike Holdings, Inc., candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture and team.

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Join the Team

CrowdStrike Holdings, Inc. is looking for curious, creative, and solution-driven team players. Explore the employment opportunities on the CrowdStrike Holdings, Inc. careers page to find a position that matches your skills and passions.

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