Role OverviewAs a Professional Services Recruiter at Serval, you'll build and own the recruiting strategy for our Professional Services organization, starting from scratch. You'll design and execute high-impact hiring initiatives that help Serval stand up a brand-new function, owning a small number of highly consultative searches rather than a high-volume req load.
You'll partner closely with PS leadership and hiring managers to define what good looks like for this function as we build it, drive outbound sourcing into a specific and narrow candidate market, and create a world-class candidate experience. This role is ideal for someone who's recruited Professional Services, Solutions Consulting, or Implementation talent in fast-paced SaaS environments and thrives at the intersection of recruiting, judgment, and strategy.
What You'll Do- Design and Execute PS Hiring Strategy: Build sourcing plans and run full-cycle recruiting across Implementation Consultant, PS leadership, and specialist delivery roles
- Partner with Leadership: Collaborate with PS hiring managers and the Head of Talent to forecast headcount, define ideal candidate profiles, and prioritize hiring needs as the org takes shape
- Own the Candidate Experience: Deliver an exceptional experience from first touch to offer acceptance, particularly given how senior and consultative the candidate pool is
- Develop Scalable Recruiting Systems: Build the processes, interview loops, and scorecards that don't yet exist for this function, since there's no established PS playbook to inherit
- Drive Outbound Sourcing: Build pipelines from enterprise implementation and delivery talent at companies like ServiceNow, Salesforce, and their ecosystem of delivery partners
- Influence Employer Brand: Partner with Marketing to craft authentic messaging that attracts candidates with real enterprise delivery experience
- Track and Report Metrics: Analyze pipeline velocity, conversion rates, and time-to-hire to improve efficiency and hiring quality
- Collaborate Cross-Functionally: Align with Sales and Recruiting peers to ensure consistent bar-raising and a clean handoff at the deal-to-delivery stage
What You'll Need- 3+ years of recruiting experience, with direct experience hiring Professional Services, Solutions Consulting, Sales Engineering, Implementation, or Customer Success roles at a B2B SaaS company
- Demonstrated success recruiting for enterprise motions specifically, not high-volume SMB or PLG hiring
- Strong understanding of enterprise SaaS delivery and implementation work, and the ability to assess a candidate's real delivery experience versus a rehearsed story
- Data-driven mindset: adept at using recruiting metrics to inform prioritization and process improvements
- Excellent communication and storytelling skills, with the ability to convey Serval's mission and value proposition to a candidate population that gets pitched constantly
- High agency and adaptability: comfortable building process where none exists, in a fast-moving, early-stage environment
- Based in or willing to work from our San Francisco HQ, 5 days/week.
Nice to Have- Experience as an early recruiter at a Series A-B startup.
- Familiarity with PS or consulting compensation structures and the competitive landscape
What We Offer- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.
