As a Cato
Professional Services Project Coordinator, you will be a trusted advisor to our customers to help see them through their SASE transformation journey. You will provide technical guidance and direction to ensure the Cato SASE solution's smooth and successful implementation.
Curiosity - You have a desire to truly understand our customers' business needs.
Creativity - You can find a sustainable path to yes.
Empathy - You connect at a human level with our customers, and you genuinely care
Responsibilities:- Own and manage a portfolio of Professional Services engagements
- Monitor incoming Professional Services opportunities and prioritize conditional order requests when required
- Assign Professional Services resources to closed opportunities and coordinate internal handoffs
- Lead engagement initialization activities for customers and partners
- Communicate project scope, timelines, deliverables, engagement expectations, engagement terms, and available service hours
- Serve as the primary point of contact for a portfolio of customer projects throughout the delivery lifecycle
- Provide proactive engagement status reporting and updates to external and internal stakeholders
- Track service consumption and notify stakeholders when engagements approach utilization thresholds
- Identify inactive or stalled engagements and proactively engage stakeholders to drive progress
- Coordinate internal resource allocation and confirm ownership across teams
- Review and approve timecards while ensuring milestones and engagement closures remain on track and within budget
- Act as the first point of contact for customer escalations within the portfolio of engagements
- Drive stakeholder alignment through clear, structured, and proactive communications
- Identify process inefficiencies and recommend improvements to enhance delivery effectiveness and scalability
- Support customer satisfaction initiatives and help drive customer experience improvements
- Assist with contractor coordination and capacity management initiatives to support scaling of the organization
Requirements:- 3+ years of experience in resource coordination, project administration, professional services operations, customer success operations, or a related role
- Experience coordinating multiple concurrent customer-facing projects in a fast-paced technology environment
- Strong organizational and time-management skills with the ability to manage competing priorities
- Excellent written and verbal communication skills with the ability to engage effectively with stakeholders
- Experience working cross-functionally with Sales, Customer Success, Services, and Operations teams
- Strong attention to detail and ability to maintain accurate records, reporting, and documentation
- Ability to proactively identify risks, escalate issues, and drive resolution
- Experience with project management, CRM, and collaboration platforms
- Ability to travel up to 10-15% for team and company events
- Professional Services, SaaS, networking, or cybersecurity industry experience is highly desirable
- Comfortable working within a geographically distributed and diverse global organization
- Solid command of the English language (written and spoken); additional language skills are a plus
Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.
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