About the RoleWe are hiring a hands-on Professional Services Commercial Lead to own the end-to-end deal desk workflow for assigned DeployCo professional-services engagements. You will personally draft and revise statements of work (SOWs), validate pricing and deal inputs, coordinate cross-functional reviews and approvals, and ensure commitments are clear, deliverable, and ready to execute.
The differentiator in this role is drafting expertise: you have written SOWs, not simply routed them. You can turn technical and delivery inputs into precise scope, deliverables, milestones, assumptions, dependencies, acceptance criteria, fees, and change controls-then keep the deal moving.
This is an individual-contributor role for an experienced contract manager, deal desk professional, or professional-services commercial operator who combines strong writing and commercial judgment with disciplined execution.
In this role, you will: - Own assigned DeployCo deals from intake through approval, signature, and operational handoff.
- Draft and revise SOWs, work orders, and change orders using approved templates and playbooks; partner with Legal on non-standard contractual terms and redlines.
- Validate rate cards, fees, hours and resourcing inputs, discounts, margin inputs, billing milestones, and key deal data against approved inputs and guardrails; reconcile the SOW to the quote and route exceptions with a clear recommendation.
- Coordinate reviews and approvals across Deployment, Sales, Legal, Finance, Technical Revenue, Billing, and Order Management; surface gaps early and keep stakeholders aligned on next steps.
- Identify and coordinate resolution of delivery and commercial risks, including unclear scope or acceptance criteria, infeasible commitments, scope creep, inconsistent documents, and downstream billing or revenue implications.
- Maintain accurate deal records, approval evidence, and status updates; meet internal turnaround commitments and ensure a clean post-signature handoff.
- Turn recurring issues into stronger templates, playbooks, approval paths, and workflow improvements that increase deal quality and speed.
You might thrive in this role if you have: - Typically 7+ years of relevant B2B experience across deal desk, commercial contracts or contract management, professional-services operations, sales operations, order management, or a similar function.
- 3+ years of substantial, hands-on experience drafting and revising customer-facing SOWs for professional-services engagements.
- Experience operating pricing-validation, commercial intake, approval, and routing workflows alongside contract drafting and review.
- The ability to translate technical or service requirements into contract-ready scope, deliverables, milestones, dependencies, acceptance criteria, and change controls.
- Sound judgment and independent ownership of complex or non-standard deals, including the ability to recommend a practical path forward and escalate the highest-risk issues.
- Working knowledge of quote-to-cash and how SOW structure and pricing affect delivery, billing, revenue recognition, and the customer experience.
- Clear, concise communication; excellent attention to detail; and the ability to manage multiple time-sensitive deals while influencing partners without formal authority.
Preferred Qualifications- Experience as a contract manager supporting customer-facing professional services, consulting, implementation, or managed services.
- Experience in cloud, enterprise SaaS, AI, or another complex technology environment.
- Familiarity with fixed-fee, milestone-based, and time-and-materials services engagements.
- Experience with Salesforce or CPQ, contract-lifecycle-management tools, e-signature platforms, and approval workflow systems.
- A track record of improving SOW templates, commercial playbooks, or deal workflows.
