State Street Investment Management ("State Street IM") is seeking a technically strong and operationally focused professional to provide production support leadership and incident management coordination across applications in Client Experience team. This role will serve as the first line of escalation for critical production incidents, partnering closely with application, infrastructure, security, vendor, and production support teams to ensure timely issue resolution, platform stability, and continuous operational improvement.
What You Will Be Responsible For:- Partner closely with production support and infrastructure teams for incident triage, prioritization, and resolution.
- Coordinate with application, infrastructure, database, security, and vendor teams to accelerate incident resolution and minimize business impact.
- Provide clear, concise, and timely communications to business and IT leadership regarding incident status, risk, mitigation actions, and resolution progress.
- Lead incident bridge calls and facilitate collaboration across multiple technology teams during major incidents.
- Monitor production health, identify service degradation trends, and proactively escalate potential risks.
- Perform root cause analysis reviews and track corrective actions to closure.
- Identify recurring issues and recommend stability, monitoring, automation, and process improvements.
- Support implementation of monitoring, alerting, and operational readiness best practices across applications.
- Collaborate with development teams to improve application reliability, resiliency, and supportability.
- Maintain incident management documentation, operational procedures, and support runbooks.
- Contribute to continuous improvement initiatives focused on operational efficiency, platform stability, and customer experience.
Qualifications:- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline.
- 5+ years of experience in software development, production support and enterprise technology operations.
- Strong knowledge of enterprise applications, shared services, and distributed system architectures.
- Hands-on experience with Java, Python, and SQL.
- Experience supporting applications hosted on AWS and cloud-native platforms.
- Strong understanding of databases, application infrastructure, networking concepts, and enterprise platforms.
- Knowledge of application security principles, and operational risk controls.
- Experience working with monitoring, logging, and observability tools.
- Understanding of incident management, problem management, change management, and IT operational processes.
- Knowledge of AI technologies and practical application of AI-driven operational capabilities is preferred.
- Strong analytical, troubleshooting, problem-solving, and decision-making skills.
- Excellent communication and stakeholder management skills with the ability to operate effectively during high-severity incidents.
- Experience in financial services or highly regulated environments is preferred.
Salary Range: $70,000 - $118,750 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
