SAIC

Production Support Analyst

SAIC • $80K — $110K *
Arlington, VA 22204In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree plus 5 years or more of relevant experience; Master's degree plus 3 years; additional experience in lieu of degree considered.
  • Experience with incident management systems and ensuring production jobs run smoothly.
  • Skilled at creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs).
  • Experience with SQL; familiarity with Toad is a plus.
  • Strong problem-solving skills to analyze and resolve complex technical and process-related issues.
  • Excellent communication skills to effectively interact with customers and team members.

Responsibilities

  • Monitor production applications and manage the incident ticketing system; handle incidents from users by providing solutions or escalating.
  • Assist in creating KBAs and SOPs to enhance application knowledge and expedite issue resolution.
  • Collaborate with development teams to troubleshoot incidents and identify root causes.
  • Write SQL queries and analyze database components including tables, functions, and triggers.

Benefits

  • High-visibility role with opportunities for upward mobility.
  • Flexible work arrangement with one day required on-site in Rosslyn, VA.
  • Involvement in supporting numerous applications and DOS missions.
Full Job Description
Job Description

We have a project opportunity on our Department of State (DOS) TIOCA program on the Operations team. We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of upward mobility potential.

This role requires 1 day onsite in Rosslyn, VA each week.

Responsibilities/Skills:
  • Monitor the production applications, scheduled jobs, and incident management ticketing system; receive incidents and requests from end-users, analyze them, and either respond to the end user with a solution or escalate to the appropriate resolver group.
  • Assist in creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for other groups to help with their knowledge of the application and help decrease the time needed to resolve issues.
  • Collaborate with Development teams to troubleshoot incidents, research root causes, and provide details which can help to prioritize stories.
  • Write SQL queries and analyze tables, grants, functions, procedures, packages and triggers.


Qualifications

Required Education & Experience:
  • Bachelors and 5+ years or more experience; Masters and 3+ years; may accept additional experience in lieu of degree.
  • Experience with monitoring incident management ticketing systems and keeping production and scheduled jobs on track.
  • Experience creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs).
  • Experience with SQL and Toad a plus but not required.
  • Must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes - both technical and process-related issues.
  • Good communication skills, both verbal and written, with the ability to discuss issues with customers and other team members.

Required Clearance:
  • US Citizenship.
  • Active secret clearance.


About SAIC

Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
Learn more about SAIC
Size
26,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
$206 million
Founded
1969
5 Year Trend
+10.7%
Revenue
$6.8 billion
NASDAQ
SAIC
* Ladders Estimates

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