IQVIA

Product Support Technical Advisor II

IQVIA$57K — $142K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science or equivalent experience
  • 6-10+ years in application/product support, specifically Tier-3 or senior support
  • Strong technical expertise in Windows, SQL/Oracle, IIS, .NET, Unix/Linux, and cloud platforms like Azure/AWS
  • Experience with debugging, log analysis, and advanced production issue resolution
  • Equivalent combination of education, training, and experience may be accepted in lieu of a degree

Responsibilities

  • Provide Tier-3 support for complex, business-critical incidents
  • Lead resolution of high-priority escalations as the escalation point for Tier-2 support
  • Deliver onsite troubleshooting for lab devices and network-related issues
  • Perform root cause analysis and document findings for corrective actions
  • Coordinate with various teams to restore service and improve system stability
  • Support change and release activities and production validation
  • Monitor ticket queues to ensure timely closure of escalations

Benefits

  • Comprehensive employee benefits tailored to diverse needs
  • Resources supporting physical, mental, and emotional well-being
  • Support for both professional and personal development
  • Commitment to employee care throughout various life stages
Full Job Description
We are seeking Product Support Technical Advisor II to join IQVIA Laboratories at Marietta, GA.

Job Summary:

Provide senior Tier-3 product support for enterprise laboratory applications and integrated systems supporting U.S.-based lab operations. This role drives rapid resolution of high-impact production incidents, delivers onsite technical troubleshooting, and helps maintain continuity across critical workflows such as kit production, sample processing, and study execution.

What You'll Be Doing:
  • Provide Tier-3 support for complex, business-critical incidents across production and non-production environments
  • Lead resolution of high-priority escalations and serve as the escalation point for Tier-2 support
  • Deliver onsite troubleshooting for lab devices, instruments, printers, iPads, and network-related issues
  • Perform root cause analysis, document findings, and drive corrective and preventive actions
  • Coordinate with Development, DBA, Cloud, and vendor teams to restore service and improve system stability
  • Support change and release activities, production validation, and hypercare stabilization
  • Monitor ticket queues to ensure SLA adherence and timely closure of escalations
What We Are Looking For:
  • Bachelor's degree in computer science or equivalent experience
  • 6-10+ years in application/product support with Tier-3 or senior support experience
  • Strong technical expertise in Windows, SQL/Oracle, IIS, .NET, Unix/Linux, and Azure/AWS
  • Experience with debugging, log analysis, and advanced production issue resolution across applications, databases, and integrations
  • Other Equivalent combination of education, training, and experience may be accepted in lieu of degree
The Knowledge, Skills and Abilities Needed for This Role:
  • Strong communication and stakeholder management skills in a fast-paced support environment
  • Excellent analytical thinking, prioritization, and end-to-end incident ownership
  • Working knowledge of ITIL processes including Incident, Problem, and Change Management
  • Ability to operate effectively in 24x7 or global support models aligned to U.S. business hours
  • Exposure to scripting, automation, and AI-driven support improvements
What We Offer You:

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.

To learn more about our benefits, visit IQVIA Benefits.

If you're looking to unleash your potential, join IQVIA Laboratories to help make the extraordinary possible!

The potential base pay range for this role, when annualized, is $57,000.00 - $142,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

Keep Up to Date

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ

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