Product Support Representative - Parts

INLAND KENWORTH US, Inc.

$80K — $100K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or GED required, with a preference for Truck Parts Journeyperson.
  • Minimum three years in related experience/training or equivalent education.
  • In-depth knowledge of heavy truck parts and operations, ideally from a dealership context.
  • Excellent sales skills, particularly in heavy truck parts or a related field.
  • Proficiency in Microsoft Word and Excel for documentation and reporting.
  • Strong organizational skills to manage territory effectively.
  • Valid Driver's License is essential.

Responsibilities

  • Develop and achieve sales volumes aligned with projections for assigned accounts.
  • Provide value-added services through regular customer visits.
  • Conduct weekly cold sales calls to potential new customers.
  • Monitor assigned accounts, offering guidance on inventory and service improvements.
  • Introduce new products and promotions during sales calls with accounts.
  • Deliver superior customer service consistently across all accounts.
  • Plan and manage coverage of the sales territory efficiently.

Benefits

  • Extended Medical including Vision coverage.
  • Comprehensive Dental benefits.
  • Prescription drug coverage.
  • RRSP with an employer matching program.
  • Long Term and Short Term Disability insurance.
  • Life Insurance and Accidental Death and Dismemberment Insurance.
  • Paid Time Off for personal needs.
  • Access to ongoing training opportunities.
Full Job Description
This position is located at our sales and service dealership in Kamloops, BC. SALARY Salary + commission with on-target first year earnings of $80,000- $100,000 CANADA BENEFITS PACKAGE Our employees receive a generous benefits package including: • Extended Medical (including Vision) • Dental • Prescription benefits • RRSP with employer matching program • Long Term and Short Term Disability • Life Insurance and Accidental Death and Dismemberment Insurance • Paid Time Off • On-going training opportunities THE OPPORTUNITY The Product Support Representative (Outside Parts Salesperson - Truck Parts Sales) is a sales leader in heavy truck parts sales and will be responsible for selling heavy truck parts and accessories to new and existing customers. In this role you will also be responsible for developing, maintaining and enhancing maximum parts department profitability and sales volumes of assigned accounts within a designated territory. In this outside sales position you will call on customers, introduce products and promotions and provide superior customer service to all accounts in your territory. This position requires knowledge of heavy truck parts, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson. YOUR RESPONSIBILITIES • Develop and achieves maximum sales volumes consistent with sales projections for assigned accounts • Provide value added services with consistent customer visits • Conduct new (cold) sales calls on a weekly basis • Monitor operations of assigned accounts, offers advice and assistance when required in areas such as inventory control, available services, new products and/or product enhancements • Conduct sales calls with assigned accounts to introduce new products and promotions • Provide superior customer service to all accounts • Plan territory coverage and manages time consistent with expectations of management • Complete customer call report with weekly summary of results • Control personal expenses within the approved budget and submits weekly expense reports • Investigate and refers customer issues to the appropriate Department Manager and/or General Manager • Assist counter personnel with orders, deliveries and customer inquiries WHAT WE LOOK FOR • High school diploma or general education degree (GED) • Qualification as a truck Parts Journeyperson preferred • Three years related experience and/or training; or equivalent combination of education and experience. • Knowledge of heavy truck parts and accessories, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson required. • Excellent sales skills, preferably in a related field • Proficient in Microsoft Word and Excel. • Strong organizational skills • Must have valid Driver's License • Strong business ethics with a professional approach at all times Are you ready to go ALL IN on a career at Inland? We invite you to apply today!

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