Date Posted:2026-08-03
Country:United States of America
Location:US-IA-REMOTE
Position Role Type:Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type: None/Not Required
Security Clearance Status: Not Required
As part of ongoing business transformation efforts, Collins Aerospace has formed a new organization to drive best-in-class Customer Support activities. Within this organization, the multiple, existing Customer 24/7 Technical Support centers (Customer Response Center, Avionics Service Center, Interiors Response Center) are being brought together as a unified team. As a focused entry point for technical inquiries, this team is critical to enable Collins to provide positive customer experience. The team is poised to respond to customer inquiries via portal, phone, and email interface 24 / 7 / 365; for advanced questions, they are the primary engagement with business unit experts. The 24-7 Technical Support teams also work closely with other front line customer support functions such as the Engineering, BU Product Support, Field Service, Final Assembly Line, and Logistics teams. This is a global team with employees based both in the United States and Philippines.
Collins Aerospace is seeking a motivated individual with aviation knowledge and experience, preferably with an understanding of Collins Aerospace Avionics and equipment.
This role can be worked from a Collins site or any location in the U.S.
What You Will Do - This particular position requires an individual with aviation knowledge and experience, preferably with an understanding of Collins Aerospace Avionics and equipment. Extensive training and expertise in aviation maintenance would be beneficial
- Support Collins Aerospace avionics products and systems, including Flight Management Systems, Navigation, Communication, Autopilot, Cabin Management, and other related systems
- Familiarity with Power and Control or Interiors systems is preferred but not required
- Plans, schedules and arranges own activities in accomplishing objectives
- Possess a complete understanding and application of Aviation principles, concepts, practices and standards
- Solves systems/technical problems at various levels of scope and complexity, which may require data and root cause analysis
- Aptitude to question and discover the customers' actual needs and requirements in the most expedient manner
- Ability to understand and apply problem solving principles, concepts, practices and procedures with guidance as needed
- Ensure timely resolution of customer support and assistance requests utilizing established procedures
- Engage with colleagues and team members to provide corrective action and resolutions to customer queries
- Develops solutions to a variety of problems of scope where analysis of data requires evaluation of identifiable factors
- Provide effective and timely problem solving support for assigned systems/products to assure highest ratings in customer satisfaction and reliability
Qualifications You Must Have- Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
- Experience participating in or supporting Continuous Improvement activities
- Experience using CRM or similar digital customer-support tools
- Experience mentoring, guiding, or supporting peers in operational settings
Qualifications We Prefer- 3-4 years of experience in a customer-facing role; Aftermarket experience is a plus
- Product knowledge across a variety of Collins product lines
- Familiarity with 24/7 Technical Support operations
- Understanding of business process alignment, organizational change, and cross-functional execution
- Customer Service Orientation: Provides superior customer experiences while building long-term relationships and demonstrating a strong commitment to customers
- Performance Monitoring: Maintains awareness of case status, deadlines, and priorities; provides accurate updates and ensures timely resolution
- Process improvement experience; CORE apprentice or champion certification preferred
What We Offer- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- And more!
Learn More & Apply Now!Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.
*Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
