Job Description/Preferred QualificationsKLA is seeking a Product Support Engineer to support the deployment, integration, and operational readiness of remote application solutions in customer environments. This customer-facing, cross-functional role requires strong deployment engineering expertise, infrastructure troubleshooting capability, and the ability to coordinate effectively with customer IT, security, operations, and internal engineering teams.
The engineer will help drive successful implementations from site preparation through go-live and stabilization, ensuring deployments are secure, reliable, scalable, and aligned with customer-controlled remote access requirements.
Key Responsibilities:- Lead end-to-end implementation activities for Remote Application Product deployments, including site preparation, environment validation, technical integration, testing, go-live coordination, and post-deployment stabilization.
- Partner with customer/Internal IT, security, and tool-management teams to align infrastructure readiness, configuration requirements, security controls, and deployment dependencies.
- Support customer-hosted deployment environments involving VM setup, VPN tunnel configuration, authentication and authorization setup, and customer approval workflows.
- Troubleshoot issues across application, infrastructure, and network layers, including connectivity, site readiness, testing blockers, and operational escalations.
- Support customer environment integration involving firewall policies, routing, DMZ placement, certificates, security considerations, and secure access controls.
- Enable enterprise integration requirements such as LDAP, Active Directory, Kerberos, NTLM, SMTP, SSO, certificate management, and audit or reporting workflows.
- Coordinate with internal engineering, cyber, product development, and support teams on new installations, troubleshooting, bug fixes, upgrades, training, documentation, and escalations.
- Work with geographically distributed teams and support customer deployments across global regions and time zones.
- Improve deployment readiness by enhancing documentation, testing coordination, onboarding workflows, customer handoffs, and gap identification.
Key Competencies:- Customer Focus - Engages customer stakeholders with clarity, ownership, and urgency.
- Technical Problem Solving - Analyzes issues across application, infrastructure, network, and security layers.
- Cross-Functional Collaboration - Coordinates effectively with customer teams and internal product, cyber, engineering, and support groups.
- Deployment Execution - Drives implementation milestones from readiness through stabilization.
- Security and Infrastructure Awareness - Understands secure access, firewall, VPN, certificates, identity, and enterprise controls.
- Global Stakeholder Management - Works effectively across regions, cultures, and time zones.
Preferred Qualifications:- Experience in implementing, deployments, support and field engineering.
- Experience supporting Applications and Products in hybrid enterprise environments.
- Strong experience in all flavors of Linux and Windows Operating systems and environments.
- Experience with enterprise identity and access integrations such as LDAP, Active Directory, Kerberos, SSO, and certificate-based workflows.
- Experience supporting secure remote access platforms, customer-controlled access models, or operational support systems.
- Experience working in semiconductor, industrial, manufacturing, or high-security enterprise environments.
- Comfort working across time zones and supporting global customer deployments.
- Travel to customer sites
Minimum Qualifications- Strong customer-facing communication skills with the ability to engage directly with customer technical stakeholders
- Strong understanding of REST APIs and system integration concepts
- Good knowledge of databases, backend system interactions, schema concepts, queries, troubleshooting, and data flow validation
- Good understanding of networking fundamentals, including TCP/IP, routing, ports, VPN concepts, and enterprise connectivity
- Experience or strong working knowledge of firewall rules, ACLs, and secure network access models
- Ability to troubleshoot complex issues across application, infrastructure, and network domains
- Strong verbal and written communication skills for global cross-functional collaboration
- Ability to work independently in complex deployment environments while managing multiple stakeholders
Base Pay Range: $111,100.00 - $188,900.00 Annually
Primary Location: USA-MI-Ann Arbor-KLA
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
