OVERVIEWVeeco's Precision Surface Processing (PSP) division drives the advanced wet cleaning and etch solutions that enable today's semiconductor packaging breakthroughs-from heterogeneous integration to AI-ready devices. As a Technical Product Support Engineer, you'll be the escalation point that keeps PSP systems running at peak performance for world-leading semiconductor manufacturers. Your work combines deep technical problem-solving, customer interface, and collaboration with engineering teams to influence both current product quality and future design improvements.
RESPONSIBILITIES- Own resolution of complex technical escalations from the field-diagnosing root cause and coordinating factory resources to deliver timely solutions.
- Lead troubleshooting of mechanical, electrical, and process issues across PSP wet process platforms, ensuring system reliability and minimal customer downtime.
- Provide expert technical support to field service teams and customers during installations, upgrades, and NPI deployments.
- Assist on failure analysis for returned components and systemic issues; document field findings and partner with engineering on corrective actions.
- Assist in creation and maintaining technical documentation, including troubleshooting guides, service advisories, and training content for global service teams.
- Act as factory liaison during engineering design reviews and cross-functional meetings, representing customer feedback and serviceability requirements.
- Support new product introduction (NPI) by assisting with pre-release testing, evaluative feedback, and training to prepare field adoption.
- Maintain compliance with Veeco's safety protocols and customer EHS standards.
QUALIFICATIONS- Associate degree in a technical field plus 7+ years in semiconductor equipment field service/support; OR Bachelor's with 5+ years; OR Master's with 3+ years; Equivalent experience in lieu of degree will be considered; however a minimum of High School Diploma or equivalent is required.
- Proven experience supporting high-tech capital equipment with integrated mechanical and electrical systems.
KNOWLEDGE, SKILLS & ABILITIES- In-depth understanding of semiconductor wet process systems (clean, strip, etch, liftoff).
- Skilled at structured troubleshooting and failure recovery planning.
- Strong communication and customer interaction skills, including executive-level updates.
- Ability to analyze data for root cause identification and recommend sustainable corrective actions.
- Familiarity with process control systems and equipment automation in high-volume semiconductor manufacturing.
- Flexibility to travel up to 30% (domestic and international) for strategic customer escalations, installations, and NPI support.
Salary and BenefitsThe expected salary range for this position is $78,597-$115,275, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay. If your salary requirements exceed the advertised range and you remain interested in Veeco, we encourage you to apply or email your resume to [redacted].
Other benefits include:
- Medical, Dental, and Vision
- 401(k) with Company Match
- Holiday, Vacation, and Sick Time
- Flexible Spending Accounts (FSA)
- Commuter Benefits
- Life and Accident Insurance
- Disability Insurance
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Identity Theft Remediation
- Emergency Travel Assistance
