The Product Support Engineer Manager is responsible for managing the Product Support Engineer team and providing expert technical support to internal parts and service departments; providing direction and assistance to Product Support Engineers and Technicians; and collaborating with Caterpillar engineers in the development of new products.
Seeking candidates with flexibility and in-depth product knowledge/experience; Minimum 15 years' experience with Caterpillar or comparable competitive equipment repair, preferred; Previous experience in a senior instructional role; Caterpillar, or related equipment industry, service operations background, preferred; High school diploma or GED, preferred.
Requirements for the Product Support Engineer Manager position include:- Must be skilled in applied failure analysis and parts reusability decisions.
- Must be able to install and operate all diagnostic equipment for the products CMCo sells and services.
- Must be able to develop service repair procedures and instructional briefs for use by technicians in resolving unique or unusual service repairs/problems.
- Must have knowledge and understanding of all systems available to access service information for the products CMCo sells and services.
- Strong mechanical aptitude; able to explain technical issues and outline troubleshooting procedures.
- Capable of researching product issues and distributing service information to key personnel.
- Strong organizational skills with ability to prioritize work with competing demands, and develop action plans.
- Excellent written and verbal communication skills, and presentation skills.
- Strong PC skills and the ability to self-develop and adapt to changing technology.
- Must be able to travel locally as required.
- Must have an excellent driving record.
- Must be able to handle large volumes of work in fast-paced environment.
- Promote a positive customer experience.
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Physical requirements must be met for the Product Support Engineer Manager job, including regularly being required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.
Competitive Compensation and Benefits:- Health, dental and vision insurance.
- Paid time off.
- 401(k), $0.75 to $1.25 match up to 6%.
- Life and disability insurance.
- In-house training instructors/programs.
- Tuition reimbursement.
- Employee referral bonus program.
- Discounts: cellular phone service, computers, tooling, cars and trucks.
