Volkswagen

Product Support Engineer Electrical

Volkswagen • $80K — $95K *
Auburn Hills, MI 48326In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience in the automotive industry
  • Bachelor's degree in automotive engineering or equivalent
  • Master's degree in Engineering preferred
  • Strong analytical and conceptual thinking skills
  • Excellent interpersonal and written communication abilities
  • Proficient in software and technical knowledge
  • Ability to prioritize and problem-solve effectively

Responsibilities

  • Monitor product performance and quality of Audi vehicles
  • Identify and report product shortcomings to Audi AG
  • Perform technical analyses on product defects
  • Formulate recommendations for countermeasures to Audi AG
  • Communicate with dealers to facilitate effective vehicle repair
  • Support the launch of new Audi models and technical systems
  • Prepare comprehensive quality reports for Audi AG decision-making

Benefits

  • Hybrid work model
  • Opportunities for infrequent domestic and international travel
  • Exposure to high-level product quality and technical decision-making processes
  • Engagement with cross-functional teams from Audi AG
  • Participation in new vehicle launch events and activities
  • Development of influencing and negotiation skills through dealer interactions
Full Job Description
Brief Role Description

This position is a career level 19P, and is located in Auburn Hills, MI with a role classification of Hybrid.

  • Monitoring of product performance and quality of in use Audi vehicles for Electrical/Electronic systems
  • Identification and reporting to Audi AG of product shortcomings based on information from all different inside and outside sources.
  • Performance of technical analyses on product shortcomings.
  • The formulation of recommendations to Audi AG concerning the need for countermeasures.
  • Communication with Audi Dealers to support efficient and effective repair of in use Audi vehicles.
  • Monitoring the effectiveness of implemented countermeasures in the field.
  • Ensure successful "Technical Launch" for all new Audi models and major new systems.


Possible Tasks within this Role

Fault solving process - 75%

  • Monitor product performance and quality of in use Audi vehicle:
    • Monitor the AUDI product quality of customer vehicles in the US and identify all product shortcomings based on information from all inside & outside sources for Electrical/Electronic systems
    • Determine market oriented priority lists for product shortcomings.
    • Analyze and track quality issues and communicate the results of monitoring activities/pre-
      analyses to Audi AG to initiate and drive the fault solving process for proper production and
      service solutions.
    • Monitor and report the effectiveness of implemented countermeasures in the field.
  • Perform pre-analysis of defective parts and if necessary coordinate and prepare onsite vehicle analyses.
  • Recommend service solutions to Audi AG in order to address customer satisfaction.
  • Provide cross functional assistance to other groups within AoA, VWGoA, Audi AG, vendors and associations.
  • Support and coordinate fault solving process in close cooperation with various departments of Audi AG (Product Support counterparts, Quality Assurance, Production, Technical Development)
  • Provide efficient and effective repair assistance to Audi Dealers:
    • Communicate the resolutions for product shortcomings and the appropriate procedures to Dealers.
    • Technical support for Technical Field Managers, Audi Technicians Helpline and Customer Experience.
    • Assist in the repair of vehicles when Dealer personnel are not able to fix themselves through quality technical advice.


New product launch support - 20%

  • Support all technical AoA "new vehicle" launch activities.
  • Support AoA/Audi AG activities (test drives, press & launch events, port & auction center investigations).


Quality reporting - 5%

  • Prepare detailed field situation / topic overview with all required data and technical details for quality topics for various decision making AUDI AG committees (e.g. APS, CSB, PQF)
  • Prepare presentation of Top Quality Issues for monthly PQF and PQB meeting with Audi AG Board and Top Management.


Qualification requirements

5-7 (minimum 5 years of experience in automotive industry)

Education

Required

Bachelor Degree or equivalent degree in automotive engineering

Desired

Master's Degree (in Engineering)

Skills

  • Analytical and conceptual thinking - using logic and reason, creative and strategic
  • Communication skills - interpersonal, presentation and written
  • Computer savvy - skilled in the use of software
  • Integration - joining people, processes or systems
  • Influencing and negotiation skills
  • Problem solving
  • Resource management


Specialized Skills

Required

  • Extensive technical and product knowledge
  • Ability to problem solve and prioritize
  • Ability to interpret and apply quantitative methodologies
  • Assertiveness
  • Ability to self-motivate and support others


Desired

German language skills

Work Flexibility

Infrequent domestic and international (Germany) travel

#LI-MN1

#LI-Hybrid

Job ID: 29848

Company: Audi of America, LLC

Location:

About Volkswagen

Volkswagen is a German multinational automotive company that designs, manufactures, and sells a wide range of vehicles, including cars, trucks, and buses. The company is headquartered in Wolfsburg, Lower Saxony, Germany and was founded in 1937. Volkswagen is one of the largest automakers in the world, with operations in more than 150 countries. The company's brands include Volkswagen, Audi, Porsche, Bentley, Bugatti, Lamborghini, and Ducati. Volkswagen is committed to producing high-quality, sustainable vehicles that meet the needs of its customers and contribute to a better future.
Learn more about Volkswagen
Size
625,006 employees
Industry
Manufacturing & Automotive
Founded
1937
NASDAQ
VWAGY
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Volkswagen

More Manufacturing & Automotive Jobs

Find similar Product Support Engineer Electrical jobs:

NationwideAuburn Hills, MI