AGCO Corporation

Product Support Autonomy Specialist - Autonomy Solutions

AGCO Corporation$54K — $110K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in Ag Engineering, Ag Business, or related field with a strong mechanical aptitude.
  • Proven customer service or technical support experience for product-related issues.
  • Skilled in creating customer-facing documentation and conducting technical presentations.
  • Highly organized and self-directed with excellent planning capabilities.
  • Strong verbal and written communication skills, fluent in English.

Responsibilities

  • Deliver fast, efficient Tier 3 service to dealers, partners, and end-users.
  • Build and maintain relationships with dealer principals and inform sales strategies.
  • Understand and configure product features based on customer needs and provide technical support.
  • Efficiently retain complex information for troubleshooting technical issues and organizing databases.
  • Communicate professionally across organizational levels and collaborate in a multifunctional environment.

Benefits

  • Health care and wellness plans
  • Dental and vision plans
  • Flexible and virtual work options
  • 401(k) Savings Plan with company match
  • Employee Stock Purchase Plan at a discount
  • Paid holidays and time off
  • Health savings and flexible spending accounts
  • Reimbursement for continuing education
  • Life insurance and supplemental insurance plans
Full Job Description
Solutions for Every Season - We engineer and deliver precision ag hardware, software, and cloud-based platforms that connect every corner of the farm.

As part of the new autonomous product category, PTx Trimble aims to deliver autonomous capabilities across the crop cycle. Starting initially with the OutRun autonomous grain cart solution and offerings. Outrun will require a unique product support capability including technical troubleshooting, developing training requirements, documentation and the processes required to deliver a great customer experience. In this role as a Product Support Autonomy specialist, you will play an integral part within the PTx Trimble technical support team. The candidate will represent PTx Trimble in providing advanced (Tier 3) level assistance to business partners, resellers, end-users, and internal PTx Trimble teams relating to product information and technical support. This role also channels information in educating dealers and customers on the benefits and uses of PTx Trimble solutions

Your Impact

  • Delivers fast, efficient Tier 3 service to partners, dealers, and end-users, effectively positioning PTx Trimble solutions, demonstrating benefits, and collaborating with sales teams to execute opportunities.

  • Builds and maintains strong relationships with dealer principals and management, while staying current on market conditions, business trends, and competitor offerings to inform sales strategies.

  • Understands, configures, and emphasizes product features, capabilities, and limitations based on customer needs, and assists internal teams with technical aspects of solutions.

  • Retains complex information and workflows efficiently, troubleshoots technical issues logically, and uses customer success best practices to create processes and organize technical databases.

  • Communicates professionally across all organizational levels, overcomes objections effectively, and operates successfully within a matrix/multifunctional business environment.


Your Experience and Qualifications

  • 2+ years in Ag Engineering, Ag Business, or a related field, with strong mechanical and educational aptitude to maintain and improve understanding of PTx Trimble products.

  • Proven customer service or customer-facing experience, including the ability to technically support products during weekends and after-hours as needed.

  • Proficient in drafting and creating product/customer-facing documentation, along with strong skills in presenting, public speaking, technical training, and demonstrations.

  • Highly organized and self-directed, capable of setting priorities, planning and facilitating business meetings, and managing on-site customer visits. Proficient in Microsoft applications and quick to learn new software.

  • A collaborative team player with excellent verbal and written communication skills, fluent in English (other languages a plus), and possessing strong problem-solving skills, high energy, and enthusiasm.


Your Compensation

This position will be within the range of $54,797 - $110,000 based on experience. This position is eligible for a bonus based on 7% compensation.

Your Benefits

  • Health care and wellness plans

  • Dental and vision plans

  • Flexible and virtual work options (where available)

  • 401(k) Savings Plan with company match

  • Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price

  • Paid holidays and paid time off

  • Health savings and flexible spending accounts

  • Reimbursement for continuing education

  • Life insurance and other supplemental insurance plans


Your Workplace

You will work in Hybrid/Remote model with your wonderful PTx colleagues at Westminster CO

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join our extraordinary team today and apply now!

Solutions for Every Season

We engineer and deliver precision ag hardware, software, and cloud based platforms that connect every corner of the farm.

About AGCO Corporation

AGCO Corporation (AGCO) is a manufacturer and distributor of agricultural equipment and related replacement parts globally. The Company sells a range of agricultural equipment, including tractors, combines, self-propelled sprayers, hay tools, forage equipment and implements. It also manufactures and distributes grain storage and handling equipment systems, as well as protein production systems. Its products are recognized in the agricultural equipment industry and are marketed under a range of brands, including Challenger, Fendt, Massey Ferguson and Valtra. The Company distributes its products through a combination of approximately 3,100 independent dealers and distributors in more than 140 countries. In September 2013, Grain Systems, Inc. (GSI), a global brand of the Company announced that it has purchased Johnson System Inc. (JSI), manufacturer of catwalks, towers and support structures based in Marshall, Michigan.

AGCO Corporation Careers

There has never been a more exciting time to explore job opportunities at AGCO Corporation, a global leader in the design, manufacture, and distribution of agricultural equipment. As part of our diverse team, you will contribute to a company known for its commitment to innovation, leadership, and sustainable growth. Work You’ll Do Join AGCO Corporation’s industry-leading team to help revolutionize agriculture with advanced farming technologies. At AGCO, you will be part of a culture that values diversity, professional growth, and community impact. Transform the industry with your unique skills, working alongside the brightest minds in our field. AGCO stands at the forefront of agricultural innovation, integrating cutting-edge technology into machinery and farm solutions that feed the world. Lead with us from a unique position in the marketplace, where technology meets practical application, driving digital innovation in agriculture. Work with a global team of professionals dedicated to redefining the future of farming through high-impact projects and sustainable practices. Collaborate with over 20,000 dedicated employees worldwide, harnessing the power of smart technology and innovative practices to achieve excellence in everything we do. Introducing the AGCO Growth and Leadership Initiative We are building a market-leading team to drive our vision forward, focusing on sustainability and efficiency. AGCO Corporation offers unparalleled career advancement opportunities, supported by comprehensive training and development programs designed to empower employees. Do Innovative Work Be part of a team that’s at the intersection of technology, sustainability, and agricultural efficiency. Deliver solutions that make a real difference in the global food supply chain. Engage in Innovative Work Deliver targeted solutions that enhance farm productivity and profitability through a depth and breadth of knowledge and innovation that’s second to none. Be Part of a Great Team Join a company that values teamwork, leadership, and a forward-thinking mindset. Work on a wide range of projects utilizing cutting-edge technology and contribute to solutions that help shape the future of agriculture. Future-Proof Your Career Advance your career with AGCO Corporation, where your ambition meets our commitment to professional development. Enjoy near-limitless job opportunities with unmatched training, certification support, and leadership development programs. Explore Discover how AGCO is leading the way towards more efficient farm systems with smart technology and innovative equipment solutions. The AGCO Advantage Our combined expertise in agriculture and technology enables us to lead the way in creating more efficient and sustainable farming practices. Clients and partners worldwide look to AGCO for strategies and solutions that drive growth and innovation in the agricultural sector. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore a range of positions from internships to full-time roles across various departments. SEARCH AGCO JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at AGCO Corporation.
Learn more about AGCO Corporation
Size
23,300 employees
Market Cap
$10 billion
Industry
Net Income
$427.1 million
Founded
1990
5 Year Trend
+8.5%
Revenue
$9.1 billion
NASDAQ

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