About the RoleAs a
Product Strategist, you'll shape the development of Valon's SaaS servicing platform, then own the rollout with enterprise clients. You'll drive engagements with customers, all the way from the opening sales pitch to implementation to post-launch success. You'll work closely with technical and non-technical stakeholders to deliver seamless, high-impact solutions. This is a hybrid role blending project management, problem-solving, and strategic collaboration.
Responsibilities- Act as a mortgage servicing subject matter expert to help shape business requirements that ultimately become product features.
- Engage with clients across the deployment cycle - from sales demos to enablement to product support.
- Serve as a product expert; educate clients on how to use Valon's system successfully.
- Understand client needs and tailor solutions that drive measurable outcomes.
- Collaborate with tech teams (Product, Engineering, Ops) to translate feedback into feature requests and platform improvements.
- Travel as needed (approx. 25-50%) to support client implementations.
Ideal Background- 10+ years of mortgage servicing experience, with strong domain knowledge of most mortgage servicing industry concepts.
- Direct experience managing the technical and operational implementation of a new servicing system.
- Strong communication skills across technical and business audiences.
- Client-facing experience.
Who You Are- High-agency and proactive-you drive progress and solve problems independently.
- Technically capable-you enjoy building, debugging, and optimizing workflows.
- Customer-focused-you can navigate complex client environments and deliver results.
- Collaborative and adaptable-you're comfortable working across teams in a fast-paced environment.
- Entrepreneurial-you think like an owner and are excited to build processes from the ground up.
Why Valon?- Be part of reshaping an outdated industry using AI and modern technology.
- Work directly with enterprise clients to solve real-world challenges.
- Join a team that values action, ownership, and transparency.
Benefits- Compensation: competitive salary plus a meaningful stake in the company via equity, and 401k plan. NB: The base salary will be based on a combination of past experience and interview performance.
- Health & well-being: we'll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
- Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
- Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
- Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
- Generous time off: flexible paid time off, sick days, and 11 company holidays
- Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [redacted] if you have any requests to verify the authenticity of an outreach.
