WHAT YOU'LL DO The Product Solutions Consultant supports the successful implementation and adoption of StaffGarden Competency programs for healthcare clients, reporting to the Senior Product Solutions Consultant. This role operates with a high degree of autonomy - independently configuring programs, training end users, and driving client adoption - while partnering with senior consultants and Implementation Project Managers where needed. The work is delivered in a high-quality, high-touch model that creates a positive client experience and supports renewals.
WHERE YOU'LL WORKThis position offers the flexibility of remote work within the United States. Eastern or Central time zone preferred.
HOW YOU'LL SPEND YOUR TIME - Configure and build Competency programs in StaffGarden based on the agreed-upon program design, applying clinical knowledge to support best-practice structure and accurate platform setup.
- Train end users and new organizations on how to use the StaffGarden Competency program, including ongoing maintenance, so clients can confidently own the program over the long term.
- Support senior consultants and Account Managers in client design sessions and, occasionally, in Quarterly Business Reviews, contributing product and clinical context and helping clients adopt new features.
- Perform quality assurance checks on Competency builds completed by the Support team, flagging issues and escalating complex design questions to senior consultants.
- Capture client feedback during implementation and adoption, and relay it to senior consultants and the Product team to inform prioritization.
WHAT YOU'LL NEED- 3+ years in acute care nursing and 1+ years nursing professional development required; active RN license strongly preferred.
- Experience implementing or supporting SaaS solutions for clients, ideally including complex or multi-faceted technology platforms preferred.
- Experience in or adjacent to healthcare and nursing professional development settings is strongly preferred.
- Working familiarity with the StaffGarden Competency platform preferred, or the ability to ramp quickly on a configurable SaaS product.
- Solid understanding of competency strategy and use cases in a healthcare setting.
- Strong communication skills, with the ability to translate technical concepts into language end users can understand.
- A self-starter who operates with minimal direction - comfortable navigating ambiguity, independently researching and troubleshooting problems, and driving work forward without close oversight.
- A clinical perspective that helps guide clients on competency design and best practice.
- Ability to travel up to 15% for client training and engagement.
- Bachelor's degree required.
HIRING RANGEThe current full-time annualized hiring range for this role is $82,400.00-$117,800.00 and does not include discretionary bonus or sales incentives, if applicable. In accordance with applicable state laws, we are providing the expected salary range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.
BENEFITS - Health, dental, and vision insurance
- Company paid Life Insurance
- 401(k) with company match
- Paid time off and parental leave
- Employee assistance program
- Other employee wellness programs such as Headspace and Airvet
- Charitable matching program
