Ascend Learning

Product Solutions Consultant

Ascend Learning • $75K — $95K *
Burlington, MA 01803In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years in acute care nursing; 1+ year in nursing professional development, active RN license preferred.
  • Experience with SaaS solutions implementation, especially complex technology platforms.
  • Familiarity with healthcare/nursing professional development settings is highly preferred.
  • Knowledge of the StaffGarden Competency platform or ability to quickly learn a configurable SaaS product.
  • Understanding of competency strategy in healthcare environments.
  • Strong communication skills to explain technical concepts clearly to end users.
  • Self-starter comfortable with minimal direction, able to troubleshoot and research independently.
  • Clinical perspective aiding clients in competency design.

Responsibilities

  • Configure and build Competency programs in StaffGarden following best practices.
  • Train end users on StaffGarden Competency program, ensuring they can manage and sustain it.
  • Support senior consultants in client design sessions and contribute to Quarterly Business Reviews.
  • Conduct quality assurance checks on Competency builds and escalate complex issues as needed.
  • Gather client feedback during implementation and communicate it for product improvement.

Benefits

  • Flexible and generous paid time off
  • Competitive medical, dental, vision, and life insurance
  • 401(k) employer matching program
  • Parental leave
  • Wellness resources
  • Charitable matching program
  • On-site workout facilities available at select locations
  • Community outreach groups
  • Tuition reimbursement
Full Job Description
WHAT YOU'LL DO

The Product Solutions Consultant supports the successful implementation and adoption of StaffGarden Competency programs for healthcare clients, reporting to the Senior Product Solutions Consultant. This role operates with a high degree of autonomy - independently configuring programs, training end users, and driving client adoption - while partnering with senior consultants and Implementation Project Managers where needed. The work is delivered in a high-quality, high-touch model that creates a positive client experience and supports renewals.

WHERE YOU'LL WORK

This position offers the flexibility of remote work within the United States. Eastern or Central time zone preferred.

HOW YOU'LL SPEND YOUR TIME

  • Configure and build Competency programs in StaffGarden based on the agreed-upon program design, applying clinical knowledge to support best-practice structure and accurate platform setup.
  • Train end users and new organizations on how to use the StaffGarden Competency program, including ongoing maintenance, so clients can confidently own the program over the long term.
  • Support senior consultants and Account Managers in client design sessions and, occasionally, in Quarterly Business Reviews, contributing product and clinical context and helping clients adopt new features.
  • Perform quality assurance checks on Competency builds completed by the Support team, flagging issues and escalating complex design questions to senior consultants.
  • Capture client feedback during implementation and adoption, and relay it to senior consultants and the Product team to inform prioritization.


WHAT YOU'LL NEED

  • 3+ years in acute care nursing and 1+ years nursing professional development required; active RN license strongly preferred.
  • Experience implementing or supporting SaaS solutions for clients, ideally including complex or multi-faceted technology platforms preferred.
  • Experience in or adjacent to healthcare and nursing professional development settings is strongly preferred.
  • Working familiarity with the StaffGarden Competency platform preferred, or the ability to ramp quickly on a configurable SaaS product.
  • Solid understanding of competency strategy and use cases in a healthcare setting.
  • Strong communication skills, with the ability to translate technical concepts into language end users can understand.
  • A self-starter who operates with minimal direction - comfortable navigating ambiguity, independently researching and troubleshooting problems, and driving work forward without close oversight.
  • A clinical perspective that helps guide clients on competency design and best practice.
  • Ability to travel up to 15% travel for client training and engagement.
  • Bachelor's degree required.


BENEFITS

  • Flexible and generous paid time off
  • Competitive medical, dental, vision and life insurance
  • 401(k) employer matching program
  • Parental leave
  • Wellness resources
  • Charitable matching program
  • On-site workout facilities (Leawood, Gilbert, Burlington)
  • Community outreach groups
  • Tuition reimbursement

About Ascend Learning

Ascend Learning is a leading provider of educational content, software and analytics solutions for healthcare and other vocational industries. The company's products and services are designed to help students and professionals improve their knowledge and skills, and to help employers improve their workforce performance. Ascend Learning's portfolio includes more than 1,000 digital and print-based products, including textbooks, online courses, simulation tools, and certification and licensure exam preparation materials. The company serves a wide range of customers, including colleges and universities, healthcare organizations, and government agencies. Ascend Learning was founded in 2010 and is headquartered in Woburn, Massachusetts.
Learn more about Ascend Learning
Size
1,500 employees
Industry
Education, Government & Non-Profit
Founded
2010
* Ladders Estimates

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