Northwell Health

Product Services & Management Analyst (hybrid)

Northwell Health • $80K — $95K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required, or equivalent experience.
  • Preferred Bachelor's degree in Computer Science, Business, or Engineering.
  • Minimum of 3 years of relevant experience in a dynamic tech environment.
  • Excellent communication skills necessary for liaising across teams.
  • Leadership skills preferred for guiding agile teams.

Responsibilities

  • Assist with data gathering, validation, and testing needs.
  • Produce aligned outcomes in collaboration with the existing team.
  • Prioritize legacy A/R needs alongside future Epic requirements.
  • Analyze and recommend implementation plans for system development.
  • Liaison between business and technology teams for effective communication.
  • Develop and deliver training programs for users.
  • Conduct post-implementation satisfaction surveys and troubleshoot issues.

Benefits

  • Training and development opportunities for skill enhancement.
  • Collaborative work environment with agile teams.
  • Exposure to various high-technology projects.
  • Opportunities for leadership roles during implementation.
  • Supportive culture for transitioning and implementing solutions.
Full Job Description
Job Description

Job Description

The Rev Cycle Business IT Ops team is responsible for helping with archival solutions to address legacy receivables management and also aid in data collection, validation, and testing efforts for future technology implementation waves. Analyzes, verifies, tracks and recommends for Project, Product and Solution implementation and maintenance. Liaises between various agile teams and project teams. Recommends and delivers product and solution plans and training materials throughout implementation and helps ensure smooth operations post implementation.

Job Responsibility

• Assist with testing/validation needs including data gathering, analysis, validation and sign off
• Work in tandem with existing team to produce aligned outcomes, regardless of facility
• Adequately prioritize between legacy A/R operational needs and existing/future Epic needs.

  • Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions which may include discovery, design, conversion, testing, and/or any other components of the project plan cycle and agile delivery.
  • Serves as a liaison between business and technology teams.
  • Participates in developing and delivering training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures.
  • Assists implementation team in configuring HIPAA rules based on System policies and legal requirements.
  • Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
  • Performs solution audits; resolves discrepancies, as required.
  • Collaborates with implementation teams to resolve user issues.
  • Consults with departments to provide customer support during and post implementation.
  • Conducts post implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns as well as recommends necessary fixes; consults with newly acquired facilities and designs transition and implementation plans.
  • Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
  • Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.


Job Qualification
  • Bachelor's Degree required, or equivalent combination of education and related experience.
  • Bachelor's degree in Computer Science, Business, or Engineering, preferred.
  • Minimum of 3 years of relevant experience, required. Experience working in a dynamic, high-technology environment, preferred.
  • Excellent communication, interpersonal & leadership skills, preferred.


*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

About Northwell Health

Northwell Health is a non-profit healthcare organization that provides clinical care, research, and medical education in New York. It is the largest healthcare provider and private employer in the state of New York, with over 72000 employees. Northwell Health has 23 hospitals and more than 700 outpatient facilities, as well as a medical school and a research institute. The organization was founded in 1997 as North Shore-Long Island Jewish Health System and changed its name to Northwell Health in 2015.
Learn more about Northwell Health
Size
72,000 employees
Industry
Founded
1997

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