Caterpillar, Inc

Product Service Specialist

Caterpillar, Inc$89K — $133K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering or related field.
  • Hands-on experience in service or product support.
  • Strong mechanical aptitude and field repair expertise.
  • Familiarity with Caterpillar products, especially Medium Wheel Loader.
  • Project management capabilities.

Responsibilities

  • Monitor and respond to dealer and customer technical inquiries.
  • Identify and analyze data needed for product testing and improvement.
  • Coordinate issue resolution between engineering, manufacturing, and EPCs.
  • Provide technical support and guidance for marketing units.
  • Conduct dealer and customer visits for urgent technical assistance.

Benefits

  • Medical, dental, and vision benefits.
  • Paid time off plan, including vacation and holidays.
  • 401(k) savings plans with employer contributions.
  • Health Savings Account and Flexible Spending Accounts.
  • Employee assistance programs and lifestyle initiatives.
  • Career development opportunities and tuition reimbursement.
  • Incentive bonuses, life insurance, and disability benefits.
Full Job Description
Career Area:
Product Support

Job Description:

Caterpillar's Earthmoving division is hiring a Product Service Specialist in Peoria, IL.

As a Product Service Specialist for Medium Wheel Loader Product Support, you will work with our dealer network to answer technical questions and monitor the overall performance of assigned products. You will connect our internal engineering teams to real-time questions from the field to keep our machines running and meet our customers' needs. You will monitor and document factory build issues, and help engineering and manufacturing teams work the issues to resolution. You will also act as a point of contact with the machine EPCs for quality related issues.

What You'll Do (Job Duties)
  • Monitor and respond to DSN tickets related to questions about all Medium Wheel Loader machine systems.
  • Identify tests that need to be completed, data to be obtained and analyzed for course of action. Monitors result after change. Fixes must address both production and field requirements, which may be different paths
  • Communicate reported issues at the product EPCs between the engineering and manufacturing teams. Also coordinate any repairs with the EPC and local dealers.
  • Support marketing units with technical guidance for managing customer problems with product deficiencies
  • Respond to dealer/customer and other Caterpillar employees' questions regarding product performance
  • Conducts dealer and customer visits, as needed, to personally provide technical assistance on urgent field problems and for follow-up purposes


What You Have (Core Skills)
  • Customer Focus: Responding with urgency to field problems or for follow-ups
  • Effective Communications: Ability to clearly explain solutions to dealer technicians and technical communicators
  • Problem Solving: Adapting materials to audience; using mechanical aptitude to diagnose machine issues
  • Technical Excellence: Strong mechanical background and communication skills to interact with technical community.


Top Candidates Will Also Have
  • Hands-on experience in service, service engineering or product support related positions
  • Strong mechanical aptitude with background in field repairs
  • Caterpillar product knowledge (Medium Wheel Loader specifically is highly desired)
  • Understanding or experience with dealers, customers, and/or suppliers.
  • Ability to organize work and coordinate repair processes
  • Project Management skills, both leading and as team member
  • Bachelor's degree in Engineering or related field.


Additional Details
  • Domestic relocation assistance is available for this role.
  • Travel: up to 15%
  • Visa sponsorship is not available for this role.
  • This position requires 5 days per week in the office (M-F)


Summary Pay Range:

$89,210.00 - $133,810.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement


* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position.

Posting Dates:
August 26, 2026 - September 18, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Not ready to apply? Join our Talent Community.

About Caterpillar, Inc

Progress Rail Services Corporation, a Caterpillar company, is one of the largest integrated and diversified suppliers of railroad and transit system products and services worldwide. Since its acquisition by Caterpillar Inc. in 2006, Progress Rail has used the Caterpillar international footprint to gain quick and widespread notice and approval across the globe. Product technology, reliability and durability, along with legendary aftermarket parts and service support, have been their keys to success. Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. The technology and world reach of Caterpillar, combined with the service standard and historical reliability of Progress Rail, ensures their products and services make a growing impact on the world rail industry. With their acquisition of Electro-Motive Diesel (EMD), Progress Rail is the world's largest builder of diesel-electric locomotives for all commercial railroad applications including freight, intercity passenger, commuter, switching, industrial and mining. EMD is also a global provider of diesel power engines for marine propulsion, offshore and land based oil well drilling rigs and stationary power generation. Electro-Motive is the only diesel engine manufacturer of its size to have produced more than 70,000 engines. This success stems from product reliability, serviceability, load acceptance capability, low operating costs and ease of maintenance with standardized components.

Caterpillar, Inc. Careers

Join the robust team at Caterpillar, Inc., a global leader in construction and mining equipment, where innovation drives everything we do. As part of our team, you'll engage in work that improves the world and furthers your career with every project you touch.

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At Caterpillar, Inc., you will have the opportunity to contribute to a variety of groundbreaking projects that extend across the globe. Our commitment to leadership in the industry is unwavering, and we achieve it through a culture that fosters diversity and leadership development.

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Caterpillar offers a wide range of job opportunities and career paths, providing a platform for professional growth and development. Whether you're interested in engineering, sales, marketing, or management, Caterpillar has a position that will utilize your unique skills and talents. We are continuously hiring innovative minds to propel our mission forward and maintain our status as industry leaders.

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Choosing a career at Caterpillar means more than just having a job. It means you're part of a team that values diversity and is committed to creating an inclusive environment. We offer competitive benefits to ensure the health and well-being of our employees and their families. These benefits include health insurance, retirement plans, and paid time off, alongside unique perks like professional development and diversity training programs.

Innovation and Leadership

Drive innovation and industry leadership as part of the Caterpillar team. We empower our employees to lead from their first day on the job, encouraging continuous improvement and career advancement. At Caterpillar, your ideas will shape the future of our business and the industries we serve.

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Prepare for Your Interview

Make a great first impression. Prepare for your interview at Caterpillar by reviewing common questions and practicing your responses. Tailor your resume to highlight the experiences and skills that make you the ideal candidate for the position you are applying for. At Caterpillar, Inc., every role offers the chance to make an impact. Come be a part of our team and drive the future of our global industries. Your career at Caterpillar is not just about what you'll accomplish, but how you'll grow and the innovation you'll lead. Join us and build a career that matters.
Learn more about Caterpillar, Inc
Size
107,700 employees
Market Cap
$125.3 billion
Industry
Net Income
$2.9 billion
Founded
1925
5 Year Trend
+5.8%
Revenue
$41.7 billion
NASDAQ

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