Caterpillar, Inc

Product Service Engineer, Electronics

Caterpillar, Inc$112K — $169K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred
  • 2 years professional experience
  • Ability to interpret electrical and hydraulic schematics
  • Experience with J1939 CAN and Ethernet communication
  • Familiarity with heavy equipment operation and applications
  • Knowledge of automatic control principles
  • Experience in subsystem/system level testing and validation

Responsibilities

  • Support dealer service departments in resolving product issues via various communication methods
  • Maintain and develop Service Information for dealer organizations
  • Review hardware and software quality reports to identify and initiate improvements
  • Validate New Product Introductions and develop relevant service information
  • Assist internal partners with product troubleshooting and performance inquiries
  • Develop procedures to ensure product quality and address functional deficiencies
  • Evaluate production processes to enhance manufacturing quality and efficiency

Benefits

  • Medical, dental, and vision benefits
  • Paid time off plan including vacation and holidays
  • 401(k) savings plans
  • Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
  • Career development opportunities
  • Incentive bonuses
  • Tuition reimbursement and employee assistance programs
Full Job Description
Career Area:
Product Support

Job Description:

The Product Service Engineer, Electronics is responsible for overall quality of the Grade product and facilitates the quality of the product by contributions in design, manufacture, distribution, service, product improvement, and other support processes.

What You Will Do:
  • Frequent support of dealer service department (technicians & Technical Communicators) in resolving product problems via ticketing system (PS-CRM/DSN), phone, and email with own knowledge/experience and combined strengths of internal process partners across engineering and product support organizations.
  • Regular maintenance and development of Service Information with internal publication teams to insure proper service information is available to dealer organizations.
  • Regular review of hardware and software quality reports to identify improvement opportunities and analyze responsible internal organization to work. As needed, initiates Continuous Product Improvements activities with internal engineering organizations and other process partners; continue to support projects through subsequent phases requiring investigation, validation, and corrective action communications.
  • Supports internal process partners in validation of New Product Introductions extending to field support with dealer organizations and developing relevant service information with publication teams.
  • Supports internal process partners on serviceability, product performance, product troubleshooting, utilization, application differences, and other inquiries
  • Developing appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed.
  • Evaluating production processes to identify defects in manufacturing and design. Modifying designs to maximize production efficiency and product quality.
  • Soliciting and gathering internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
  • Writing technical specifications and instructions to ensure product quality and performance. Tracking and managing the status of projects from inception to release.
  • Customer and Dealer site visits as necessary to maintain relationships and resolve product problems, validate improvements, and assist with new product utilization.


What you will have:
  • Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  • Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.


Consideration for top candidates:
  • A Bachelor's degree
  • 2 years professional experience
  • Flexible team player willing to adjust focus between parallel tasks with partner organizations and dealer service departments
  • Interpreting and utilizing schematics primarily electrical but also hydraulic for system understanding and troubleshooting
  • Understanding basics of heavy equipment operation and typical job applications
  • Knowledge of automatic control principles and experience tuning control algorithms
  • Knowledge of surveying principles; traditional or GNSS
  • Knowledge of wireless communication and GNSS positioning
  • Experience in subsystem/system level testing and validation
  • Experience with Microsoft Office products such as Excel, PowerPoint, Outlook, etc
  • Experience with J1939 CAN communication and Ethernet communication at both hardware interface and electronic layers


Additional Details:
  • This position requires the candidate to work full-time at the Mossville, IL office.
  • Relocation assistance is available for this position
  • Visa sponsorship is NOT available with this position.
  • This position will require up to 30% travel


#LI

Summary Pay Range:

$112,710.00 - $169,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement


* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position.

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Not ready to apply? Join our Talent Community.

About Caterpillar, Inc

Progress Rail Services Corporation, a Caterpillar company, is one of the largest integrated and diversified suppliers of railroad and transit system products and services worldwide. Since its acquisition by Caterpillar Inc. in 2006, Progress Rail has used the Caterpillar international footprint to gain quick and widespread notice and approval across the globe. Product technology, reliability and durability, along with legendary aftermarket parts and service support, have been their keys to success. Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. The technology and world reach of Caterpillar, combined with the service standard and historical reliability of Progress Rail, ensures their products and services make a growing impact on the world rail industry. With their acquisition of Electro-Motive Diesel (EMD), Progress Rail is the world's largest builder of diesel-electric locomotives for all commercial railroad applications including freight, intercity passenger, commuter, switching, industrial and mining. EMD is also a global provider of diesel power engines for marine propulsion, offshore and land based oil well drilling rigs and stationary power generation. Electro-Motive is the only diesel engine manufacturer of its size to have produced more than 70,000 engines. This success stems from product reliability, serviceability, load acceptance capability, low operating costs and ease of maintenance with standardized components.

Caterpillar, Inc. Careers

Join the robust team at Caterpillar, Inc., a global leader in construction and mining equipment, where innovation drives everything we do. As part of our team, you'll engage in work that improves the world and furthers your career with every project you touch.

Work You’ll Do

At Caterpillar, Inc., you will have the opportunity to contribute to a variety of groundbreaking projects that extend across the globe. Our commitment to leadership in the industry is unwavering, and we achieve it through a culture that fosters diversity and leadership development.

Explore Job Opportunities and Growth

Caterpillar offers a wide range of job opportunities and career paths, providing a platform for professional growth and development. Whether you're interested in engineering, sales, marketing, or management, Caterpillar has a position that will utilize your unique skills and talents. We are continuously hiring innovative minds to propel our mission forward and maintain our status as industry leaders.

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Kickstart your career with a Caterpillar internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment at our company. As an intern, you will work alongside experienced professionals and gain insights that will benefit you as you advance in your career.

Benefits and Culture

Choosing a career at Caterpillar means more than just having a job. It means you're part of a team that values diversity and is committed to creating an inclusive environment. We offer competitive benefits to ensure the health and well-being of our employees and their families. These benefits include health insurance, retirement plans, and paid time off, alongside unique perks like professional development and diversity training programs.

Innovation and Leadership

Drive innovation and industry leadership as part of the Caterpillar team. We empower our employees to lead from their first day on the job, encouraging continuous improvement and career advancement. At Caterpillar, your ideas will shape the future of our business and the industries we serve.

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Prepare for Your Interview

Make a great first impression. Prepare for your interview at Caterpillar by reviewing common questions and practicing your responses. Tailor your resume to highlight the experiences and skills that make you the ideal candidate for the position you are applying for. At Caterpillar, Inc., every role offers the chance to make an impact. Come be a part of our team and drive the future of our global industries. Your career at Caterpillar is not just about what you'll accomplish, but how you'll grow and the innovation you'll lead. Join us and build a career that matters.
Learn more about Caterpillar, Inc
Size
107,700 employees
Market Cap
$125.3 billion
Industry
Net Income
$2.9 billion
Founded
1925
5 Year Trend
+5.8%
Revenue
$41.7 billion
NASDAQ

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