About the roleWe are seeking a strong user-focused mindset Product Owner/ Product Manager to drive excellence across our product development lifecycle. This role is pivotal in understanding our users, their workflows, pain points, motivations, and feedback, turning those insights into clear product priorities and intuitive experiences. You will advocate for the user throughout the product development lifecycle, balance business objectives with user value, and ensure product decisions are grounded in feedback, evidence, and meaningful outcomes for our users.
You will work closely with cross-functional teams including Engineering, Design, and QA to remove blockers, align priorities, and help us ship high-impact features with confidence.
What You'll Do- Support the development and execution of the product roadmap aligned with the company's vision and market trends.
- Define and uphold quality checkpoints across delivery stages (e.g., readiness criteria, QA sign-off, release protocols).
- Conduct customer discovery, competitive analysis, and market research to identify pain points and opportunities.
- Work closely with the engineering team to translate business needs into technical requirements.
- Partner with UX, marketing, sales, and veterinary support teams to ensure a seamless user experience and successful product adoption.
- Define and track key product performance metrics such as customer engagement, retention, and revenue impact.
- Write clear user stories, prioritize the backlog, plan sprints, and lead demos.
- Present product updates and roadmaps to stakeholders-executives, clients, and internal teams.
- Act as the voice of the customer, gathering feedback to refine features and drive continuous improvement.
- Ensure AI solutions adhere to ethical AI standards, compliance regulations, and data privacy laws.
QualificationsRequired:- 3+ years' experience as a Product Manager or Product Owner in a tech environment.
- Proven track record launching successful digital products or features (e.g., B2B platforms, consumer apps, SaaS).
- Demonstrated experience conducting user research, gathering feedback, and translating user needs into product decisions.
- Understanding of Agile/Scrum methodologies and modern project management tools (e.g., Jira, Trello, Asana).
- Strong product mindset: user-focused, curious, data-informed, and outcomes-focused.
- Excellent communication: able to translate technical ideas to non-technical audiences.
- Analytical mindset: experience defining KPIs and leveraging data tools (e.g., Google Analytics, Mixpanel, SQL).
- Experience with growth strategies, A/B tests, APIs, or cross-functional leadership.
Preferred:- Background in UX design, user research, usability testing, or hands-on prototyping with tools such as Figma or Sketch.
- Experience launching mobile products or integrations.
- Fluency in one or more non-English languages (Spanish preferred).
Why Join Us- Competitive salary and health, dental, and vision benefits.
- Remote-first culture with flexible working arrangements.
- Opportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry.
The pay range for this role is:
80,000 - 100,000 CAD per year (Remote (Canada))
