Salary: $76,968.00 - $100,980.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number:
Department: Dept. of Licensing
Division: Administrative Services
Opening Date: 06/12/2026
Closing Date: 6/25/2026 11:59 PM Pacific

Description
Duties
As a Product Owner, you will provide expert level consultation and analysis to management, staff, and customers. You will be a trusted advisor to our business areas as you provide education on tools and products. Our Information Services Division (ISD) will rely on you to provide leadership across multiple divisions regarding their work, projects, and products. Using your product owner skills and knowledge, you will be relied upon to ensure decisions align with partner needs, department expectations, and statewide IT policies, standards, and requirements. As a subject matter expert, you will provide research, process management, data analysis, strategic and tactical planning, and process change recommendations for the division.

Some things you will be doing:

• Develop and maintain product strategies, goals, and roadmaps in partnership with DOL leadership.
• Building relationships with executive management staff, and stakeholders.
• Consulting with business stakeholders, training teams, internal staff, and technical teams through document creation, risk assessment, and product function review.
• Facilitating prioritization efforts of projects, scrum teams, and service requests.
• Implementing strategic initiatives utilizing performance management data.
• Participating in Lean events to assist with bridging the business processes and identifying pain points.
• Developing and delivering complex reports through research and analysis of complex data sets.

Qualifications

What you will bring to the role (Required):

• Nine (9) years of combined relevant experience and education in two (2) or more of the following areas:
  • Conducting research.
  • Analyzing policies, laws, rules, or regulations.
  • Conducting analysis and developing requirements.
  • Leading business projects.
  • Managing business operations.
  • Business policy development.

OR

• One (1) year as a Management Analyst 4

OR

• Two (2) years as a Management Analyst 3

AND

• Experience must include the following:
  • Three (3) years of the following:
    • Gathering and compiling information or statistics into reports, spreadsheets, or other documents for a variety of audiences.
    • Using common product management, collaboration, or reporting tools (Miro, Jira, Azure DevOps, Tableau, or equivalent).
  • Two (2) years of the following:
    • Planning, coordinating, and facilitating groups.
    • Developing business requirements for application systems that align with policy, rules, and laws.
    • Leading business project initiatives using data driven methods to manage projects by focusing on continuously improving business policy, processes, or operations.
  • The ability to:
    • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
    • Promote and support a respectful, equitable, and inclusive workplace for all employees.
    • Promote and support respectful, equitable, and inclusive delivery of services to customers.
    • Take action to learn and grow.
    • Take action to meet the needs of others.

Experience can be obtained concurrently.

Up to four (4) years of relevant education may substitute year for year for experience.

(Education must be in computer science, information systems, business administration, public administration, or a related field)

What may help set you apart (Preferred):

• Certification in Professional Scrum Product Owner (PSPO), Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, Certified Scrum Master (CSM), or a related product management certification.
• Experience applying product management and Agile principles to deliver enterprise technology solutions.
• Knowledge of enterprise-scale applications, system integrations, commercial off-the-shelf (COTS) solutions, and data interoperability across multiple business systems.
• Familiarity with statewide IT policies, enterprise architecture standards, cybersecurity requirements, and technology governance practices.
• Lean Six Sigma Green Belt certification or experience applying process improvement methodologies.
• Experience motivating and influencing others without direct authority.
• Knowledge of legislative and rule development processes, including analyzing policy impacts on technology systems and services.
• Experience championing continuous process improvements, performance management efforts, and organizational change initiatives.
• Knowledge of complex cross-divisional technology systems supporting driver, vehicle, business, or professional licensing programs and how those systems interact.

Additional Conditions of employment:

• This role will require you to work in office at our Olympia, WA location multiple times a month and additional days based on business needs.
• Prior to a new hire, a pre-employment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

For information about available accommodations, the interview process, or the position contact Kyle Odell.

Supplemental Information

How to Apply:

• Select the apply button at the top of this job announcement.
  • Include Three (3) professional references.
  • Attach a current:
    • Cover Letter
    • Resume

Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions and attachments, are completed in full.

Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.



More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for