DescriptionThis role requires two in-office days per week for candidates who live within 50 miles of Portsmouth, NH; Plano, TX; Seattle, WA; or Boston, MA.
USRM Electronic Content Solutions (ECS) is seeking a Product Owner to join our Forms Development team, responsible for delivering scalable, compliant, and cost-effective insurance form solutions for Auto, Property, and Umbrella products. This role is integral to enabling Liberty Mutual's ability to bring policy forms to market quickly and accurately while supporting regulatory compliance, profitability programs, and platform convergence initiatives. You'll work within a mature, high-throughput forms factory model serving USRM's largest business priorities.
Join a team at the center of how Liberty Mutual brings insurance products to market. You'll own the delivery of policy form content that directly impacts profitability, regulatory compliance, and customer experience — while shaping a modernizing forms ecosystem undergoing significant convergence and operating model evolution. If you thrive on balancing speed, quality, and stakeholder complexity in a high-throughput environment, this is your role.
The Ideal Candidate Will Have:
- Experience in insurance forms, document management, or publishing/content management systems
- Familiarity with regulatory/compliance filing processes and state-level insurance requirements beneficial
- Background working with form template technologies (e.g., LibreOffice, open-source document generation tools, or similar)
- Experience managing vendor/contractor delivery
- Comfort working across multiple stakeholders (forms analysts, compliance, product, engineering) in a matrixed environment
- Understanding of SLA-driven delivery models and cycle time optimization
- Experience with agile delivery at scale
Responsibilities
- Contributes to the creation of product vision and alignment with strategic priorities with stakeholders. Communicates the product and portfolio vision to their squad/team and other squads/teams outside their portfolio/functional area.
- With the squad/team, contributes towards achieving assigned product KPIs.
- Manages form development product delivery across multiple lines of business (Auto, Property, Umbrella) with increasing complexity driven by regulatory requirements, multi-brand convergence, and cross-portfolio dependencies
- Owns and maintains the product backlog and is accountable for its contents, prioritization, and acceptance criteria. Accountable for clear, actionable user stories.
- Sets priorities and actively participates in squad/team quarterly planning. Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities. Participates in PI Planning ceremonies and sets sprint/PI-level priorities in alignment with ECS OKRs, USRM business priorities, and forms analyst filing timelines
- Participates in squad/team demos, retrospectives, and all other ceremonies.
- Works daily with the Agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy. Contributes to aligning development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution.
- Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short term and costs withdesired outcomes.
- Analyzes feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.
- Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly. Negotiates with immediate squads/teams to ensure priorities are aligned in a portfolio.
- Collaboratively builds the squad/team product roadmap based on strategy and ongoing input from stakeholders. Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the squad/team-determined capacity.
- Partners with contract analysts, Product domain teams, and ECS engineering leadership to maintain a rolling 12-month roadmap that accounts for state filings, program launches, modernization milestones, and form rationalization targets
- Contributes in customer-driven design and usability testing. Ensures a well-positioned product through market & industry analysis.
- Drives cost efficiency through form rationalization, reuse standards, and scalable solutions
- Partners with vendor form development teams to manage delivery throughput, quality, and adherence to defined SOPs and standards
Qualifications
- Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities, etc.) and a minimum of 2 to 4 years direct experience with agile teams as well as 5 years in business, technology or consulting.
- Able to depict complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
- Able to make difficult and quick decisions daily.
- Problem solver with ability to lead the team to push the solutions and progress.
- Experience in the insurance industry preferred.
- Knowledge of relevant products and portfolio preferred.
- Experimental mindset to drive innovation amongst uncertainty.
