The Product Lead, HR Applications is responsible for leading the execution, delivery, optimization, and ongoing support of ARCO's HR technology portfolio. This includes UKG Pro, and other platforms supporting HRIS, talent acquisition, onboarding, performance management, learning, and related HR processes. Working in partnership with the Product Manager, this role helps shape the HR applications strategy and roadmap and translates strategic priorities into actionable plans and technology solutions. The Product Lead serves as a key liaison among HR, Technology, vendors, and end users, leading system enhancements, integrations, releases, and day-to-day application support.
A Day in the Life:
- Own and manage UKG Core (HR-only module) configuration and UKG BI (IBM Cognos) reporting to ensure the platform meets business needs, remains stable, and performs optimally with data integrity and security.
- Configure and maintain UKG features, including fields, page layouts, workflows, access control, and custom reports, supporting company reporting and integrations with UDES.
- Provide ongoing user support, troubleshooting escalations and complex system issues promptly, and collaborate with technical teams to resolve data transfer, system connectivity, and integration challenges.
- Lead UKG release management (monthly and semi-annual), including impact assessments, testing, validation, and deployment, while staying informed of updates and implementing new features aligned with HR requirements and the business roadmap.
- Monitor and troubleshoot integrations between UKG and other internal/external systems to ensure smooth data flow and minimize failures.
- Collaborate closely with HR teams and the Product Lead to gather requirements, align UKG priorities with overall HR technology strategy, and maintain a prioritized product backlog based on business value and system needs.
- Continuously monitor system health, proactively identifying and implementing improvements or optimizations.
Necessary Qualifications:
- 3-5 years of hands-on experience supporting UKG Pro, with a focus on HR modules, UKG BI (IBM Cognos), and UDES, including monitoring and troubleshooting data integrations; familiarity with API-based integrations is a plus.
- Strong understanding of UKG UDES and experience collaborating with technical teams on architecture, integration design, and data strategy.
- Proven ability to manage product backlogs, write clear and actionable user stories, and prioritize based on business value.
- Demonstrated success delivering enterprise-grade HR technology solutions from requirements gathering through implementation.
- Excellent analytical and problem-solving skills, with a focus on diagnosing and resolving technical issues in HR systems.
- Strong communication and interpersonal skills, including the ability to translate technical concepts for business stakeholders and work effectively with cross-functional teams (HR, IT, and vendors).
- Experience in construction, engineering, or other project-driven industries with complex workforce and compliance requirements.
- Working knowledge in SQL, including the ability to write and troubleshoot queries to support reporting and data quality checks.
- Experience building and maintaining Power BI dashboards.
What We Can Offer You:
We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.
- Industry-leading performance-based bonus program
- 100% company funded retirement contributions
- Traditional and Roth 401k
- Tuition reimbursement for associates
- Scholarship for associates' children up to $28,000 per child
- 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
- 1-week paid volunteer leave each year
- 100% charitable match
- Medical, dental, and vision insurance coverage
- 100% paid 12-week maternity leave
