Role Location This is an onsite role based in Miami, FL About The Job You're Considering We are seeking a hands-on Product Owner to manage guest-facing embarkation and check-in solutions across cruise operations. This role will partner with business stakeholders, technology teams, vendors, and shipboard operations to drive product enhancements, deployments, testing, and operational support. Your Role

• Own product backlog, enhancements, and issue tracking using JIRA and ServiceNow (SNOW).
• Collaborate with PMO, Engineering, Infrastructure, Network, Cybersecurity, and business teams to define requirements and deliver solutions.
• Drive resolution of Tier-2 incidents requiring cross-functional coordination.
• Partner with development teams throughout the SDLC, including testing, release planning, and production support.
• Serve as the primary contact for vessel deployments, new builds, dry docks, and hardware refresh initiatives.
• Configure, provision, inventory, and deploy tablets and mobile devices for client operations.
• Support SIT, UAT, load testing, and Proof of Concept activities.
• Coordinate and support remote check-in deployments, including device preparation, logistics, and on-site operational support.

Your Skills and Experience

• 5+ years of experience as a Product Owner, Product Manager, Business Systems Analyst, or similar role.
• Strong experience with Agile/Scrum, JIRA, ServiceNow, SDLC, UAT, and production support.
• Proven ability to manage cross-functional stakeholders and technical teams.
• Experience with hardware/device deployments, field operations, or hospitality/travel technology is a plus.
• Excellent communication, problem-solving, and organizational skills.
• Must be Miami-based and able to travel extensively to international destinations as business needs require.

The base compensation range for this role in the posted location is: $68,911 - $161,544 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.