What you'll do

As a Product Owner for AI Service and Support in Palo Alto, CA, you will help define the support-specific intelligence layer and runtime capabilities that enable SAP support agents, copilots, and engineer-facing applications to operate with trusted context, governed artifacts, reusable tools, and measurable execution quality. Your primary product portfolio will cover the Artificial Intelligence appliance in Service & Support working closely with Technical Support, engineering, architecture, AI teams, compliance, and product stakeholders.

In your daily work, you will:

• Own and maintain the roadmap for the AI workstream assigned and communicate product updates through roadmap reviews, demos, release notes, enablement sessions, and structured feedback channels.
• Shape deployment and rollout controls for support artifacts and agents, including versioning, controlled activation, product-area onboarding, rollback, and adoption monitoring.
• Translate complex architecture concepts such as context graphs, action graphs, MCP tools, agent-to-agent coordination, policies, traces, evaluations, and feedback loops into clear product capabilities, user stories, and acceptance criteria.
• Partner with architects and engineering teams to design reusable platform services that can be consumed by support agents, copilots, workflows, and engagement-layer applications.
• Ensure the AI workstream delivers relevant, explainable, compliant, and auditable context for each agent execution, with clear source traceability and confidence indicators.

What you bring

• University degree in business, technology, computer science, engineering, or a related field, or equivalent practical experience.
• 2+ years of experience in product management, product ownership, business analysis, agile delivery, platform products, or AI-enabled enterprise applications.
• Strong technical understanding of AI-enabled platforms, engagement layers, backend services, APIs, data sources, and enterprise application integration.
• Good understanding of generative AI, LLMs, AI agents, retrieval, semantic context, tool registries, artifact registries, MCP layers, and agent runtime orchestration
• Understanding of governance topics for AI-enabled enterprise systems, including explainability, auditability, policy enforcement, observability, compliance, data protection, and risk management.
• Good understanding of agile frameworks such as Scrum, Kanban, or SAFe, and how product teams deliver software in iterative increments.
• Analytical mindset and comfort using telemetry, traces, evaluation results, A/B tests, adoption metrics, and qualitative feedback to guide decisions.
• Strong communication skills and ability to collaborate with technical and non-technical stakeholders across architecture, engineering, support operations, compliance, and business teams.

Meet your team

You will join the new Palo Alto team focused on support applications, AI-enabled support capabilities, and platform foundations for the next generation of support agents. We build and evolve the Integrated Support Environment and related capabilities that enable SAP's support engineers to help customers efficiently. You will work closely with Technical Support, architecture, AI engineering, compliance, and product teams to shape how support context is assembled, how agent artifacts are governed, how tools are exposed, and how agent executions are monitored and improved over time.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is [redacted]00USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 455497 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 455497

Posted Date: Jul 24, 2026

Work Area: Solution and Product Management

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location: