TEAM & ROLEWe're looking for a
Product Operations Manager to own how product work gets operationalized across the business. You will report directly to our Head of Customer Operations, Aileen Palmer.
This role sits within Operations but is deeply embedded with our technical teams. You'll partner closely with Product and Engineering Managers to understand what's being built, anticipate downstream impact, and ensure every launch is fully supported across internal teams and customers.
This is a hands-on role for someone who thrives in ambiguity, can connect technical work to operational impact, and takes ownership of getting launches across the finish line.
WHAT YOU'LL DO AT BENEPASSAs a Product Operations Manager, you will:
Own launch readiness end-to-end- Drive launch readiness across all product and engineering workstreams
- Build and manage project plans, timelines, and milestones, working backward from launch
- Define readiness criteria and make final go / no-go recommendations
- Run a weekly launch readiness sync to track progress, surface risks, and drive accountability
- Identify downstream impact of product launches on Operations workflows, and ensure associated documentation and process updates are made
- Monitor post-launch feedback, ensuring issues are resolved, and learnings are captured
- Collaborate closely with our existing Operations Enablement function
Partner closely with Product & Engineering- Work directly with Product and Engineering Managers to understand the roadmap and upcoming sprint work
- Evaluate initiatives for user, administrative, and internal operational impact, including potential effects on support volume
- Translate technical work into clear operational implications and requirements
- Ensure operational considerations are incorporated early in planning, not just at launch
Own Ops Product Roadmap & Prioritization- Own a consolidated Ops roadmap across CX, CS, Implementation, and TAM, bringing a single, clear view of priorities
- Build a structured system to synthesize Ops asks into clearly defined problem statements, and use cases
- Quantify impact (revenue, retention, efficiency, risk) and help size opportunities to support prioritization (role needs to be analytical, and use Ops data - CX ticket data, Ops costs etc, - to drive clear prioritization)
- Act as the single threaded owner of Ops Product alignment, driving clarity on tradeoffs, sequencing, and expected business outcomes
Build for the future- Create launch runbooks that will enable scalable go-live plans as the company grows
ABOUT YOUThis role is a strong fit if you:
- Have experience in Product Operations, Technical Program Management, or similar roles
- Are comfortable working closely with Product and Engineering teams in a sprint environment
- Can take ambiguous inputs and turn them into clear plans, timelines, and outcomes
- Have strong project management and stakeholder management skills
- Communicate clearly and proactively, especially when navigating tradeoffs or risk
- Take ownership seriously and follow through on what you own
- Thrive in a fast-moving, startup environment with high autonomy
We're less focused on specific tools or backgrounds and more interested in how you think, how you operate, and how you drive outcomes.
REQUIREMENTS- 5-8+ years of experience in product operations, project management, technical program management, or a similar cross-functional role
- Experience working closely with Product and Engineering teams, ideally in a sprint-based development environment
- Proven ability to manage complex, cross-functional projects with multiple stakeholders and dependencies
- Strong track record of driving initiatives from ambiguity to execution, with clear ownership and follow-through
- Ability to translate technical product work into operational impact for internal teams and customers
- Experience building or improving processes, frameworks, or playbooks that scale
- Excellent communication and stakeholder management skills, with the ability to influence across teams
Compensation- Base salary of $150,000 to $180,000 + equity.
Range(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including market comparables, interview performance, peer compensation, and years of experience.What We Offer- 95% coverage of medical, dental, and vision
- Fantastic benefits (of course ), including:
- $250 WFH setup (one time)
- $500/year Learning & Development Benefit
- $150/month cell phone + internet
- $100/month Wellness
- $100/month Co-working and Commuter Benefit
- We offer several team onsites a year
- Flexible PTO
