TikTok

Product Operations Manager, AI Agent, SMB

TikTok$121K — $288K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field with 3+ years of experience in Product Operations, Ecosystem, or Marketplace management
  • Familiarity with AI Agent concepts and platforms like TikTok Ads Manager
  • Strong skills in logical thinking, rule-making for governance and incentives
  • High sensitivity to data with experience in data-driven growth strategies
  • Excellent collaboration skills in a fast-paced, global context

Responsibilities

  • Drive operation and ecosystem development of the AI Skill Marketplace for SMBs
  • Define and iterate certification and monetization policies for developers
  • Recruit and manage high-quality developers and oversee toolsets
  • Implement strategies for user acquisition and optimize distribution
  • Collaborate with Product/RD to enhance developer and user experiences
  • Research global ecosystem models to inform Marketplace strategies

Benefits

  • Medical, dental, and vision insurance from day one
  • 401(k) savings plan with company match
  • Paid parental leave and disability coverage
  • 10 paid holidays and 10 paid sick days annually
  • 17 days of Paid Personal Time with increases by tenure
Full Job Description
Responsibilities

As the Product Operation of TikTok Ads AI tools, we provide a set of solutions for agencies and advertisers, ranging from strategic advice to automated execution, and distill years of operational experience and platform data insights into scalable and reusable AI agents and skills. As the Product Operations Manager of the official AI ad agent, you will collaborate with the PM team, be responsible for GTM and customer research in the North American market, and cooperate with 3P agencies to expand the capabilities of ad agent products. Responsibilities: - Marketplace Operation: Drive overall operation and ecosystem construction of the AI Skill Marketplace within SMB. - Ecosystem Governance: Define and iterate rules for developer certification (1P/2P/3P), skill tiering, and monetization/incentive policies. - Supply Growth: Recruit high-quality developers (1P/2P/3P), establish standards, and manage toolsets like Web IDE and Sandbox. - Demand Growth: Implement user acquisition strategies across regions (GEO), optimize storefront distribution, and track ROI/effectiveness. - Platform Synergy: Collaborate with Product/RD to optimize developer consoles, user storefronts, and core infrastructure (Admin, Data tracking). - Strategy Insight: Research global ecosystem models (GPT Store, AI Native) to refine Marketplace strategy.

Qualifications

Minimum Qualifications: - Bachelor's degree with 3+ years in Product Operations, Ecosystem, or Marketplace management - Familiar with AI Agent/Skill concepts, two-sided marketplaces, and platforms like TikTok Ads Manager (TTAM). - Strong logical thinking and rule-making skills for complex governance and incentive systems. - High data sensitivity with ability to use data-driven methods (funnels, attribution) for growth optimization. - Excellent cross-functional (XFN) collaboration skills in a global, fast-paced environment. Preferred Qualification: - Ad Tech/AI background preferred

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $121600 - $288000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is a social media app that allows users to create and share short videos. The app was launched in 2016 by Chinese tech company ByteDance. TikTok has become one of the most popular social media apps in the world, with over 1 billion active users. The app has been downloaded over 2 billion times worldwide. TikTok has faced controversy over its data privacy practices and its potential ties to the Chinese government. In 2020, the app faced a potential ban in the United States, but a deal was reached with Oracle and Walmart to create a new company called TikTok Global.
Learn more about TikTok
Size
1,750 employees
Industry
Founded
2012

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