Position Summary: TheProduct Manager is a mid-level role and the highest individual contributor position within the Credit Union's Product organization, reporting directly to the Director of Product Management. This role operates with a high degree of independence, owning the end-to-end product strategy, roadmap, and lifecycle for assigned platforms. The Product Manager manages vendor relationships, leads cross-functional product initiatives, and drives meaningful improvements to member-facing experiences and operational workflows.
Working with minimal day-to-day oversight, this individual independently prioritizes work within organizational objectives, makes informed platform-level decisions, and is accountable for delivering measurable business and member outcomes.
Schedule: Approximately 40 hours within a Monday through Friday work week
ResponsibilitiesPlatform & Product Ownership- Own the end-to-end product strategy and roadmap for assigned platforms, making independent prioritization decisions aligned with the Credit Union's organizational goals and member needs.
- Serve as the primary internal and external point of contact for assigned platforms, managing vendor relationships, coordinating releases, and overseeing issue resolution in partnership with technology teams.
- Conduct ongoing member discovery and research to identify pain points, unmet needs, and opportunities for product enhancements.
- Define, monitor, and report product success metrics, providing regular updates on platform performance and member impact to the Director of Product Management.
- Coordinate user acceptance testing (UAT) for platform enhancements and new features, partnering with Technology, Operations, Lending, Compliance, and Member Services to ensure successful implementation.
Product Execution & Delivery- Maintain a prioritized product backlog for assigned platforms by developing clear user stories, acceptance criteria, and functional requirements.
- Attend sprint planning, backlog refinement, and delivery coordination meetings to ensure technology teams have the information needed to execute effectively and on schedule.
- Track and communicate product delivery progress, proactively identifying risks, dependencies, and opportunities while providing regular updates to the Director.
- Maintain comprehensive product documentation, including process flows, feature specifications, release notes, and knowledge resources.
Stakeholder Collaboration- Build and maintain strong collaborative relationships with stakeholders across Lending, Operations, Compliance, Technology, and Member Services to ensure product decisions reflect organizational priorities.
- Lead vendor meetings, platform evaluations, contract support activities, and product planning discussions within assigned areas of responsibility.
- Champion the member experience by advocating for intuitive, efficient, and user-centered product solutions.
- Contribute product expertise and platform insights to strategic planning, portfolio discussions, and roadmap development.
Growth & Development- Stay informed on emerging trends, technologies, regulations, and best practices within financial services, digital banking, payments, and member experience.
- Develop broad knowledge of the Credit Union's technology ecosystem, products, and services.
- Proactively identify opportunities to improve products, processes, and organizational effectiveness while providing strategic recommendations to leadership.
Requirements
Required Qualifications- Minimum three years of product management experience with demonstrated ownership of a product, platform, or product line.
- Bachelor's degree in Business, Information Technology, Computer Science, Product Management, Marketing, or a related field; or an equivalent combination of education, professional certifications, and directly related product management experience.
- Industry certifications such as Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), Certified Product Manager (CPM), Pragmatic Institute certifications, or comparable credentials may be considered in lieu of a bachelor's degree when combined with relevant experience.
- Demonstrated ability to independently develop, prioritize, and execute a product roadmap.
- Experience managing vendor relationships with accountability for product performance and business outcomes.
- Proven ability to conduct member or user research and translate insights into product improvements.
- Strong communication, collaboration, and facilitation skills with the ability to influence stakeholders and present recommendations to leadership.
- Experience defining, tracking, and reporting product performance metrics.
Preferred Qualifications- Over five years of progressively responsible product management experience.
- Experience leading products through the full product lifecycle, including discovery, planning, delivery, measurement, and continuous improvement.
- Experience working within financial services, banking, fintech, or another highly regulated industry.
- Demonstrated experience managing vendor relationships, software implementations, platform upgrades, issue resolution, and contract support.
- Experience developing product management standards, documentation, governance, or team best practices.
- Familiarity with Agile methodologies, backlog management, sprint planning, and user story development.
- Experience supporting or managing core banking systems, digital banking platforms, lending origination systems, payment solutions, or similar financial technology platforms.
Key Competencies- Product strategy and end-to-end platform ownership
- Product discovery and member research
- Roadmap planning and prioritization
- Vendor relationship management
- Cross-functional leadership and collaboration
- Stakeholder engagement and executive communication
- Product performance measurement and analytics
- Financial services and digital product expertise
- Strategic thinking and problem solving
- Change leadership and continuous improvement
Physical Requirements- Manual dexterity and hand-eye coordination sufficient to operate computers, office equipment, and other standard business tools.
- Ability to sit for extended periods while performing computer-based work.
- Visual and auditory ability to effectively communicate with members, employees, vendors, and the public.
- Ability to perform repetitive hand, wrist, and finger movements associated with keyboard and mouse use.
- Occasionally lift and carry up to 15 pounds as required for departmental activities.
