Job Type
Full-time
Description
The RoleWe're looking for a Product Manager who is energized by the world of complex reverse logistics and operations. You'll own the products and systems that inspect, refurbish and move gear through our warehouses and into homes - intake and inspection, inventory management, fulfillment, shipping, and the tools our operations team relies on every day.
This is a builder's role for someone who's equally comfortable on the warehouse floor watching how work really happens and in a spreadsheet modeling unit economics. You'll translate operational pain into product, partner closely with engineering and ops leaders, and ship improvements that customers feel as better listings, and more trustworthy gear.
What you'll do- Own the product roadmap for our logistics and operations systems - intake, quality control, refurbishment and inspection, inventory, and warehouse workflows.
- Spend real time where the work happens. Sit with the ops team, walk the warehouse, and turn what you observe into a prioritized backlog of problems worth solving.
- Define and measure the metrics that matter - processing time per unit, cost to fulfill, inventory accuracy, throughput, and listing quality - and use them to guide decisions.
- Partner with engineering to scope, sequence, and ship - writing clear specs, making sharp trade-offs, and keeping work moving without losing sight of quality.
- Collaborate across operations, fulfillment, merchandising, and finance to align product investments with business goals and capacity.
- Improve the tools operators use daily, reducing manual steps, error rates, and training time so the team can scale without scaling headcount linearly.
Why you'll love it hereBeyond compensation, we value work-life balance. We provide flexible schedules and discounts on all our Good Buys!
Requirements
What we're looking for- 3+ years in product management, with experience owning products in warehouse operations, or a related operational domain.
- A track record of shipping software that real operators use - not just customer-facing features.
- Comfort with operational and financial metrics; you can model throughput and cost, and you reach for data to settle debates.
- Strong collaboration and communication skills, with the ability to build trust with both engineers and warehouse teams.
- A bias toward getting your hands dirty - you'd rather watch a process run ten times than guess at how it works.
- Sound judgment on prioritization and trade-offs in a resource-constrained, fast-moving environment.
- Curious and hungry to use the latest and greatest technology, with hands-on experience leveraging AI tools like Claude to drive efficiency.
- Comfort with SQL or a willingness to learn enough to answer your own questions.
Nice to have- Experience in e-commerce, marketplaces, retail, or resale/recommerce.
- Familiarity with warehouse management systems, inventory systems or returns
- Exposure to physical operations with high SKU variability or one-of-a-kind inventory.
