SugarCRM

Product Manager

SugarCRM$110K — $150K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of product management experience in commercial software products
  • Success in shipping enterprise SaaS products, preferably within CRM or CX
  • Strong understanding of user workflows and system design
  • Excellent communication and stakeholder management skills
  • Bachelor's degree in Computer Science, Engineering, Business Administration, or related field

Responsibilities

  • Contribute to the development of product roadmaps aligned with customer needs
  • Translate feedback into product requirements and user stories
  • Partner with cross-functional teams to prioritize customer value and technical feasibility
  • Define and track success metrics for features and product performance
  • Facilitate continuous improvement through data insights and stakeholder sharing

Benefits

  • Comprehensive healthcare package for employees and families
  • 401(k) matching for savings and investments
  • Unlimited paid time off for work-life balance
  • Paid parental leave to support new families
  • Access to online legal services
  • Financial planning assistance provided
  • Discounted pet insurance available for employees
  • Exclusive corporate benefits for travel and entertainment
  • Reimbursement for health and wellness expenses
  • Career and personal development resources available
  • Employee referral bonuses to encourage team growth
  • Merit-based opportunities for career advancement
Full Job Description
About the Role

We're looking for a motivated Product Manager to help define, build, and improve key capabilities across our product portfolio. In this role, you will support the evolution of our platform to enable modern workflows, deliver intuitive user experiences, and create meaningful value for customers and the business.

You'll work closely with Engineering, UX, Architecture, and Go-To-Market partners to deliver features that solve real customer problems and contribute to product adoption and growth.

**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**

*We are not able to offer Visa sponsorship at this time*

Impact You Will Make:

  • Contribute to Product Roadmaps: Support the development and execution of the product roadmap for your product area, helping ensure features are aligned with customer needs, business goals, and overall product strategy.
  • Drive Feature Delivery: Translate customer feedback, market insights, and business requirements into clear product requirements, user stories, and acceptance criteria in collaboration with Engineering and Design.
  • Collaborate Across Teams: Partner with Engineering, UX, and cross-functional stakeholders to balance customer value, usability, and technical feasibility throughout the product development lifecycle.
  • Learn from Data & Feedback: Help define and track success metrics such as feature usage, adoption, and customer feedback; share insights with the team to inform continuous improvement.


What You Will Bring:

  • 3+ years of product management experience, building and delivering commercial, customer-facing software products
  • Proven success shipping enterprise SaaS products, ideally within CRM, CX, or adjacent domains
  • Strong understanding of user workflows, system design, and data-driven product development
  • Excellent communication, stakeholder management, and product storytelling skills
  • Bachelor's degree in Computer Science, Engineering, Business Administration, or related field


$110,000 - $150,000 a year

Expected salary range, depending on experience.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
• Excellent healthcare package for you and your family
• Savings and Investment - 401(k) match
• Unlimited Paid Time Off
• Paid Parental Leave
• Online Legal Services (Rocket Lawyer)
• Financial Planning Services (Origin)
• Discounted Pet Insurance (Embrace Pet Insurance)
• Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
• Health and Wellness Reimbursement Program
• Travel Discounts
• Educational Resources - Career & Personal Development Program
• Employee Referral Bonus Program
• We are a merit-based company - many opportunities to learn, excel and grow your career!

About SugarCRM

SugarCRM is a customer relationship management software company that provides a cloud-based platform for managing customer interactions and data. The company's platform includes sales automation, marketing automation, customer support, and analytics tools. SugarCRM's customers include small and medium-sized businesses in industries such as finance, healthcare, and manufacturing. The company was founded in 2004 and is headquartered in Cupertino, California.
Learn more about SugarCRM
Size
500 employees
Industry
Founded
2004

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