The application window is expected to close on: 07/28/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
This is a remote position that can be worked from any location within the U.S.
The Strategic Product Engagement Team is a Splunk force multiplier to drive durable Splunk and Cisco cross-portfolio growth over time. We are building an enterprise product-led growth and retention capability that converts product usage telemetry, lifecycle data, and customer insight into coordinated, proactive action in Product & Technology and partnering with Customer Experience and Sales.
Our mandate is to identify product-rooted challenges and gaps early and activating the right mitigations. Over time, we will extend the same operating model to accelerate adoption, expansion, and Splunk and Cisco cross-portfolio value. We work through a unified engagement model with shared accountability, clear decision rights, and disciplined handoffs to the teams that own the customer relationship, commercial motion, and product roadmap.
Your Impact As a Product Manager on the Strategic Product Engagement Team, you will be a primary product-led partner for strategic enterprise accounts globally and a vital connection between go-to-market teams and Splunk's product organization. You will combine telemetry, lifecycle context, customer feedback, and business priorities to cohort customers and identify product-led workstreams to improve customer outcomes.
You will engage directly with customers, account teams, product managers, engineering leaders, and executives. Your ability to translate complex customer needs into clear product requirements, decisions, and action plans will be essential. This role is ideal for a product leader who is equally comfortable shaping strategy, working through ambiguity, and driving disciplined execution without direct authority.
- Own the strategic product-led customer engagements. Own product-led lifecycle for a portfolio of strategic customers, aligning the level of engagement to customer value and opportunity. Actively represent the Splunk product organization to customers and their Splunk go-to-market leaders.
- Be the command and control center to drive product-led outcomes. Be the vital connection between Splunk's product and Splunk go-to-market organizations. Serve as a trusted product partner in account planning related to product outcomes. Use telemetry data and AI summarization to drive product-led customer experience and growth workstreams.
- Translate insight into product action. Deeply understand how Splunk is used by your customer and be able to clearly articulate product opportunities and pain points to Product and Engineering partners.
- Measure outcomes and business impact. Define and report KPIs tied to product engagement for your customer- usage, health- that informs the product organization of growth opportunities, re-platforming of existing use cases and retention risks.
Minimum Requirements- Bachelors + 5 years of related experience, or Masters + 3 years related experience, or PhD + 1 year related experience
- 5+ years of experience in technical product management or technical customer engagement with enterprise customers
Preferred Qualifications- Experience engaging with senior leadership at enterprise customers on technical issues
- Experience being the trusted product lead to drive technical consensus on a cross functional engineering and go-to-market (sales, and customer success) team supporting complex customers.
- Experience working with large data sets to identify technical blockers
- Knowledge of Splunk, AppDynamics, or similar platforms to drive system health and performance insights.
- AWS/GCP Cloud Architect, CKA (Certified Kubernetes Administrator), or equivalent SRE/DevOps certifications.
