An orthopedics practice schedules nothing like a dermatology practice, and our AI agents have to respect that. You'll own how our agents handle the workflows that differ by specialty - scheduling rules, referrals, triage routing, prior-auth questions - across orthopedics, ophthalmology, gastroenterology, neurology, urology, dermatology, cardiology, and more. This is a requirements-first PM role: your core job is turning real practice workflows into precise, build-ready product requirements that engineering can ship without guesswork. The ideal candidate comes straight from a practice environment and knows these workflows and systems cold.
What you'll do- Write detailed, unambiguous product requirements and user stories for specialty-specific agent workflows - this is the heart of the role
- Embed with client practices to map front-office, back-office, and clinical-adjacent workflows firsthand
- Stand up and run our first Customer Advisory Board, turning our best clients into a structured product input engine
- Prioritize the specialty workflow roadmap with the rest of the Product and Engineering teams
- Define and track success metrics: containment rate, transfer rate, scheduling accuracy, patient satisfaction
- Synthesize client feedback and clinical best practices into product decisions
LocationRemote (US). If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote). Periodic travel to client practices.
Requirements- You know specialty practice workflows and systems cold - ideally from working inside a practice (operations, administration, or management)
- Exceptionally clear writer - your requirements leave no room for interpretation
- 3+ years in product management or physician-practice operations leadership
- Analytical rigor and excellent stakeholder communication
Nice to have- Experience with EHR/PM systems across multiple specialties
- Experience with conversational AI, voice products, or AI-native systems
- Experience running customer advisory boards or similar client programs
Benefits- Top-tier health coverage: medical, dental & vision
- 401(k)
- Paid time off + holidays, and paid parental leave
If you want to fix the front door of healthcare, we'd love to hear from you.
